At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join a vibrant team at CH&CO, part of Compass Group UK&I.
- Benefits: Enjoy great training, wellbeing support, holiday purchase scheme, and discounts.
- Other info: Diverse and inclusive culture with opportunities for personal growth.
- Why this job: Be the face of our brand and make a real impact on guest satisfaction.
- Qualifications: Passion for service, teamwork, and the ability to thrive under pressure.
The predicted salary is between 22000 - 26000 £ per year.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full-time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Benefits
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities - We are passionate about our growing team
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Key Responsibilities Will Include
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Hospitality Assistant Will
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Guest Experience Specialist employer: Apple
At CH&CO, we pride ourselves on being an exceptional employer that values our people above all else. Our vibrant work culture fosters personal and professional growth, offering comprehensive training and development opportunities alongside a robust wellbeing strategy. With regular social events and a commitment to celebrating individuality, we ensure that every team member feels valued and empowered to thrive in their role as a Guest Experience Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, check out CH&CO's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a guest or customer. Being able to share these stories will show you're the perfect fit for the Hospitality Assistant role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about delivering outstanding service and making guests feel special.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and qualities mentioned in the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Hospitality Assistant.
Be Personable:Remember, we’re all about people! Use a friendly tone in your application to show us your personality. We love candidates who can connect with others and bring a smile to our guests' faces.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Apple
✨Know the Company Inside Out
Before your interview, take some time to research CH&CO and understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and how you ensure every guest leaves delighted.
✨Demonstrate Team Spirit
Being an excellent team player is crucial in this role. Think of instances where you collaborated with others to achieve a common goal. During the interview, express your enthusiasm for working in a fast-paced environment and how you contribute positively to team dynamics.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they celebrate individuality within the team. This shows that you’re not just interested in the job, but also in growing with the company.
