App Store Commerce Developer Advocate

We are seeking a highly motivated and results-oriented individual to drive App Store Commerce capabilities and support the growth of the App Store and corresponding developer businesses. As a key member on the App Store Commerce team, you will be responsible for working with our App Store Product and business teams to plan, strategize and grow the App Store Commerce platform for developers across the world. This role is developer-centric, with features and capabilities having the developer experience front and center to enable them to build world-class customer experiences.

As a developer advocate you will have the unique opportunity to work internally with key decision makers while also engaging directly with 3rd party developers to utilize our platform capabilities. In this role you will bring a developer perspective to our products, our developer tools, and shape the customer experience on the largest platform in the world.

• Spearhead projects and initiatives to improve developer experience, drive feature adoption, and guide developers towards the best technical solutions.
• Work collaboratively with cross-functional teams across the globe, such as Engineering, Business Management, Product Management, Program Management, and Developer Relations.
• Bring the developer perspective and feedback to product teams to ensure tool and platform roadmaps are aligned with and include elements requested by developers.
• Strong presentation skills with ability to communicate and articulate technical concepts to any audience of any technical background.
• Be an assertive and vocal advocate for the App Store, helping to ensure local developers can take advantage of our feature offering.
• Evaluate success of commerce features and present findings to App Store Management and Engineering teams.
• Attend project meetings for new features, as needed across time zones.
• Review product specifications, designs, meeting notes, tickets, action items.
• Review and prepare internal and external documentation to support developers at launch (guides, FAQs, support staff, etc).
• Partner with internal teams on launch briefings related to technical implementation of App Store features.
• Understand production and customer support processes and service levels related to developer and customer facing issues.
• Identify, document and manage processes for minor enhancements and bug fixes.
• Have a broad understanding of various software business models across the globe and the tools required to support those products in their mobile application and server backend.
• Provide support to key developers involved in App Store launches as needed, building and leveraging strong relationships with said developers.
• Generate material to present to a wide array of audiences: external 3rd party developers, internal engineering teams, and product leadership.
• Understand the SDLC of a developer and what is required for them to adopt our platform capabilities, and bring that understanding to every feature in development and on the roadmap.
• Benchmark the tools and capabilities available to developers for other platforms and solicit feedback from the developer community and strategic developers.

• Technical Leadership & Communication – Ability to identify and navigate technical complexities, evangelize new products, and communicate fluently with both technical and non-technical stakeholders.
• Cross-functional Project Management – Proven experience driving cross-functional initiatives, managing multiple concurrent projects, and working effectively in fast-paced environments.
• Product Adoption & Technical Problem-Solving – Demonstrated experience adopting new capabilities, overcoming technical and systematic complexities, and driving adoption of new technology through external relationship management and facilitation.
• Presentation & Influence Skills – Strong written and verbal communication abilities with proven presentation experience and capacity to influence decision-making at multiple levels.
• iOS Development Experience – Previous iOS development experience, including StoreKit Frameworks and Server to Server Notifications.

• Experience as developer advocate and assisting senior developer leadership to adopt capabilities and overcome technical and systematic complexities to drive adoption of new technology.
• Experience evangelizing new products and features to developers of all sizes and the ability to influence technical and non-technical decision makers internally and externally.
• Superior written, communication, and facilitation skills, with a focus on translating business requirements into technical solutions.
• Experience presenting and engaging large audiences covering technically complex topics.
• Experience working cross-functionally and developing relationships within and outside their team.
• Experience leading multiple cross-functional technical projects in a fast paced, high-pressure environment.
• Comfortable working independently and collaboratively with an international team.
• Previous iOS development experience, including StoreKit.
• Experience and knowledge of all aspects of global e-commerce ecosystem/platform including its inherent risks (e.g. fraud, payments, subscriptions), issues (e.g. low conversion) a plus.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law.