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- Tasks: Manage roofing projects, conduct inspections, and ensure customer satisfaction.
- Company: Join Apple Roofing, dedicated to creating a sweeter experience for homeowners.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for growth.
- Why this job: Be part of a mission-driven team focused on quality and customer care.
- Qualifications: 3+ years in roofing or insurance roles; strong communication and project management skills required.
- Other info: Travel may be required; must be physically able to inspect roofs.
The predicted salary is between 36000 - 60000 £ per year.
As a Claims Specialist, you will play a critical role in delivering a sweeter experience to our homeowners and insurance partners by managing all aspects of Managed Repair Program (MRP) roofing projects. This hybrid role combines responsibilities of both a Roofing Consultant and Project Manager, with a specialized focus on MRP jobs. Your primary objective is to scope and manage MRP jobs to ensure accurate assessments, quality execution, and full alignment with our Purpose, Mission, and Values—putting people first, making it easy, and doing the right thing.
Key responsibilities include:
- Respond promptly to high-volume MRP leads provided through our managed repair programs.
- Conduct thorough property inspections and scoping of MRP roofing projects.
- Accurately document project details, job photos, inspection notes, and measurements in AccuLynx, ensuring all information is timely and complete.
- Use AccuLynx to manage project status, communicate with internal teams, upload required documentation, and track project progress.
- Manage project timelines and coordinate with production teams to ensure materials, crews, and schedules are in place for a successful build day.
- Serve as the primary point of contact for the homeowner throughout the MRP project lifecycle, providing updates, answering questions, and ensuring customer satisfaction.
- Travel outside your home market as needed to inspect and manage MRP claims in other territories.
- Collaborate with regional leadership, internal departments, and insurance partners to ensure smooth execution and resolution of each job.
- Uphold Apple Roofing’s standards for professionalism, cleanliness, and quality craftsmanship on all job sites.
- Embody and promote Apple Roofing’s purpose of building a sweeter experience and core Values by creating trust, simplifying processes, and focusing on people.
- Meet and maintain key performance indicators (KPIs), including:
- Quality: based on customer feedback and internal standards,
- Service: as reflected in Net Promoter Score (NPS) ratings, and
- Cycle Time: ensuring efficient progression from job approval to job completion.
- Minimum of 3 years of experience in roofing, restoration, or insurance-related construction roles
- Ability to write or learn Xactimate, Symbility and Hover
- Deep understanding of roofing systems, construction methods, and scoping best practices
- Proven ability to accurately assess damage, create detailed scopes, and interpret insurance estimates
- Strong communication skills—verbal and written—with homeowners, crews, and insurance partners
- Ability to travel outside your home market as needed
- Strong attention to detail and commitment to documentation accuracy
- Ability to manage multiple projects and deadlines efficiently
- Physically able to inspect residential roofs (climb ladders, walk on steep slopes, etc.)
- Valid driver’s license and reliable transportation
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Field Claims Specialist employer: Apple Roofing
Contact Detail:
Apple Roofing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Claims Specialist
✨Tip Number 1
Familiarise yourself with the Managed Repair Program (MRP) and its processes. Understanding how MRP jobs are scoped and managed will give you an edge in discussions during interviews, showcasing your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with professionals in the roofing and insurance industries. Attend relevant events or join online forums to connect with others who may have insights into the company culture at StudySmarter and the expectations for a Field Claims Specialist.
✨Tip Number 3
Prepare to discuss your experience with project management and customer service. Be ready to share specific examples of how you've successfully managed multiple projects while ensuring customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with those of the company can help you articulate why you're a great fit for the team, making a strong impression during any interviews.
We think you need these skills to ace Field Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in roofing, restoration, or insurance-related construction roles. Emphasise any specific projects you've managed and your familiarity with tools like Xactimate or Symbility.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and how your values align with the company's mission. Mention your ability to manage multiple projects and your strong communication skills.
Showcase Relevant Skills: Clearly outline your skills related to property inspections, project management, and documentation accuracy. Provide examples of how you've successfully managed timelines and coordinated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Apple Roofing
✨Know Your Roofing Basics
Make sure you brush up on your knowledge of roofing systems and construction methods. Being able to discuss these topics confidently will show that you understand the technical aspects of the role and can effectively manage MRP jobs.
✨Demonstrate Strong Communication Skills
Since you'll be the primary point of contact for homeowners, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients or teams in the past, as this will highlight your ability to keep everyone informed and satisfied.
✨Familiarise Yourself with AccuLynx
Get to know the AccuLynx software before your interview. If you can demonstrate familiarity with its features and how it aids in project management, it will show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing multiple projects or dealing with difficult clients. Think through your past experiences and be ready to share how you navigated challenges while maintaining professionalism and quality.
