Senior ICT Infrastructure Analyst

Apple Recruitment are recruiting for a Senior ICT Infrastructure Analyst on behalf of the NI

Assembly. This role will be for up to 12 months. Hourly rate based on £36,122 p.a. (+£1,971 salary

supplement p.a.) which equates to an hourly rate of £19.80 per hour.

Job Description:

The main duties and responsibilities are:

• Providing technical support and advice to customers, taking enquiries in person, by phone

and email;

• Diagnosing and resolving customer's problems effectively and efficiently, following up with

customers to ensure full resolution of issues;

• Classifying and prioritising problems, documenting their causes and implementing remedies

and preventative measures;

• Identifying and analysing broader technical and system issues, helping to find appropriate

solutions including consulting internal and external specialists where required;

• Patching and updating MS Windows Server operating systems running in a Windows Hyper-

V 2019 environment and other software and liaising with other IS Office teams to ensure

that appropriate security measures are in place;

• Supporting and managing services in the Microsoft Azure cloud environment.
• Supporting the delivery of in house developed applications, using Microsoft technology

(such as Dev Op pipelines, Company Portal).

• Managing and configuring TCP/IP network equipment such as switches;
• Managing and maintaining MS Exchange 2016 (or later) on premise email and cloud based

MS Office365 email systems including management of mailboxes, mailbox permissions and

distribution lists;

• Managing and maintaining Microsoft Active Directory and Microsoft cloud identity,
• investigate system alerts and provide response.
• Support ongoing monitoring of cyber security controls;
• Have an active role in the day-to-day operational cyber requirements as required;
• Support the ITSO role with Cyber related requirements;
• Planning for disaster recovery and creating contingency plans in the event of any security

breaches;

• Assisting in the development and maintenance of standard Windows 10 (or later) device

configurations to ensure the security and integrity of Assembly information systems and

services;

• Supporting secure remote access.
• Support smart devices.
• Building and managing relationships with senior stakeholders to provide advice, guidance

and challenge on issues within the area of responsibility;

• Complying with all of the Assembly Commission's staff policies and procedures including

Equal Opportunities and Dignity at Work policies and procedures and all mandatory training

requirements;

• Managing information and records in accordance with established policies and statutory

requirements; and

• You may also be required to carry out other duties that the Assembly Commission

reasonably requires of you.

If you wish to apply or would like more information, please email your CV in Microsoft word

format to Caroline Parker by Wednesday 19 th August @ 10am. You must also include a bullet

pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria

below.

Essential Criteria:

Applicants for the post of Senior ICT Infrastructure Analyst must, by the closing date for applications:

(a) Possess at least a HND in computing or other discipline relevant to

Information & Communications Technology, AND

Have at least 1 years' experience working in a challenging Infrastructure Support/Service

Desk environment;

NB: Only those courses with a computing content of 50% or more will be considered,

and applicants must give full details on the application form of how the content of the

course meets this requirement.

(Note: Applications will also be considered from candidates with relevant formal

qualifications considered to be of an equivalent or higher standard to that stated.)

OR

(b) Have at least 3 years' experience working in a challenging Infrastructure

Support/Service Desk environment.

NB: Experience at (a) or (b) can include time spent as part of a work placement.

(c) Applicants will be expected to demonstrate on their cv/synopsis and at informal

discussion at least one year's experience in one or more of the following

skills. Applicants should explain how and to what extent they have applied these skills:

• Skill 1 – Managing MS Windows Server 2012 (or later) operating systems

running in a Windows Hyper-V 2019 environment, and managing MS Exchange 2016

(or later) on premise email and cloud based MS Office365 email systems and the MS

Azure environment. Experience in MS Defender and Sentinel.

• Skill 2 – Support and administration of a TCP/IP based network including

support of 2 or more of the following:

• remote access equipment
• firewalls
• switches
• routers

(d) Applicants will also be expected to provide evidence of, on both their cv/synopsis

and at informal discussion, the following qualities and skills:

• the ability to analyse business requirements and produce logical solutions

which satisfy customer needs and proactively seek opportunities for improvement in

work processes and service delivery;

• good interpersonal and oral/written communication skills, with the ability to

explain computer concepts to customers in non-technical terms;

• the ability to plan and organise a heavy, diverse and unpredictable

workload, and deliver high-quality work to ICT standards using best practice

methods;

• the ability to work as part of a team, managing and influencing people and

resources to meet agreed plans and objectives;

Further Details:

Hourly Rate based on £36,122 p.a. (+£1,971 salary supplement p.a.) £19.80 per hour.

Duration: 12 months

This role is due to start asap

This business area offers limited hybrid working

Informal discussion to take place on Thursday 20 th August via Teams

Closing date for CV submission to Apple: Wednesday19th August @ 10am.

If you wish to apply or would like more information, please email your CV in Microsoft word format

to Caroline by Wednesday 19 th August @ 10am.

Applicants must ensure their CV is accurate and up to date. The CV should include your full

employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple

Recruitment Services is an Equal Opportunities Employer.