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- Tasks: Support leisure services by managing memberships, bookings, and customer enquiries.
- Company: Join a dynamic team at Apple Recruitment Services, focused on parks and leisure.
- Benefits: Earn £15.31 per hour with 23 days annual leave and flexible shifts.
- Other info: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: 5 GCSEs or 2 years relevant experience; customer service and admin skills required.
The predicted salary is between 30 - 30 £ per hour.
Location: Antrim
Salary: £15.31 per hour
Working Hours: 37 hours & 18 hours per week (rota basis)
Working Pattern: Shift rota across:
- Monday-Thursday: 8:00am - 8:00pm
- Friday: 8:00am - 6:00pm
- Saturday-Sunday: 10:00am - 4:00pm
- One weekend in four required
Duration: Temporary (up to 3 months)
About the Role: On behalf of our client, Apple Recruitment Services are delighted to be recruiting Parks & Leisure Customer & Administration Officers to support a busy leisure service. This is a varied and customer-focused role, supporting the administration of memberships, bookings, and leisure services, while acting as a key point of contact for customer enquiries. The successful candidates will play an important role in ensuring the smooth and efficient delivery of parks and leisure services.
Key Responsibilities:
- Manage and process leisure membership enquiries, applications, amendments, and cancellations
- Act as first point of contact for customer queries via phone, email, and live chat
- Support membership retention activities including follow-up calls and feedback collection
- Administer bookings for facilities including pitches, sports halls, events, and classes
- Use and maintain leisure management systems and payment platforms
- Liaise with internal teams, external organisations, and customers to coordinate bookings and events
- Maintain accurate records and provide administrative support including reports, meeting coordination, and documentation
- Assist with financial processes including invoicing, refunds, and liaison with finance teams
- Support customer relationship management and ensure high standards of service delivery
- Assist in promotional activities and outreach events where required
- Ensure complaints and service requests are managed effectively and resolved promptly
- Contribute to continuous improvement and service delivery targets
Essential Criteria:
- Minimum of 5 GCSEs (or equivalent) including English and Maths OR at least 2 years' relevant experience in lieu of formal qualifications
- Minimum of 1 year's experience in a customer-focused environment
- Minimum of 1 year's administrative experience, including record keeping and filing
- Competent in Microsoft Office applications (Word, Excel, Outlook)
Desirable Criteria:
- Experience using booking systems, tills, or EPOS systems
Key Skills & Abilities:
- Strong communication and customer service skills
- Ability to prioritise and manage workload effectively
- Problem-solving mindset with a proactive approach
- Ability to build relationships and work collaboratively
- Strong attention to detail and organisational skills
Other Requirements:
- Full driving licence or access to transport
- Flexibility to work shifts, including evenings and weekends
- Willingness to work across different locations if required
Additional Information:
- 30-minute lunch break
- Access to on-site parking
- 23 days annual leave + 11 public holidays (pro rata)
How to Apply:
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Parks & Leisure Customer & Administration Officer employer: Apple Recruitment
Contact Detail:
Apple Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parks & Leisure Customer & Administration Officer
✨Tip Number 1
Get to know the company! Research their parks and leisure services, and understand what they value. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and communication skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to parks and leisure. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Parks & Leisure Customer & Administration Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parks & Leisure Customer & Administration Officer role. Highlight your customer service experience and any relevant administrative skills that match the job description.
Show Off Your Skills: Don’t forget to showcase your strong communication and organisational skills in your application. We want to see how you can manage workloads and solve problems effectively!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure your CV is in Microsoft Word format and includes all your up-to-date details!
How to prepare for a job interview at Apple Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Parks & Leisure Customer & Administration Officer. Familiarise yourself with managing membership enquiries, bookings, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-focused, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or provided exceptional support. This will demonstrate your ability to handle customer queries effectively.
✨Brush Up on Your Admin Skills
As you'll be dealing with record keeping and using leisure management systems, it’s crucial to highlight your administrative experience. Be ready to discuss your proficiency in Microsoft Office applications and any relevant booking systems you've used. This will reassure the interviewer of your capability to manage the administrative side of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the leisure services offered, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.