Administration- Bereavement Services Officer in Newtownabbey

Job Title: Bereavement Services Admin Officer Temporary Salary: £16.90 per hour Hours: Monday – Friday, 9:00am – 5:00pm Start Date: ASAP Apple Recruitment is recruiting on behalf of our public sector client for a Bereavement Services Admin Officer based at Mossley Mill. This is a sensitive and important administrative role within Bereavement Services, providing a professional, efficient and compassionate service to members of the public, funeral directors and other representatives within the bereavement sector. The successful candidate will support the smooth running of crematorium services, including managing bookings, processing statutory and medical documentation, maintaining accurate records and responding to enquiries in a sympathetic and dignified manner. Take bookings for cremation services and ensure all required information is complete and accurately processed. Receive, check and collate statutory, non-statutory and medical documentation in accordance with current legislation and procedures. Check completed cremation documentation and ensure it is presented to the Medical Referee for authorisation. Liaise with crematorium administration and registration services and process relevant documentation in a timely manner. Prepare medical certificate notifications for registration purposes. Maintain accurate manual and electronic records using Microsoft Office and relevant IT systems. Ensure cremation documentation is appropriately archived and disposed of in accordance with statutory requirements. Maintain financial records relating to services and goods purchased using relevant financial systems. Liaise professionally with funeral directors, members of the public and other service users. Respond to telephone, counter and written enquiries, including complaints, in line with service standards. Provide a courteous, empathetic and sensitive service to bereaved individuals and other members of the public. Provide administrative support to Cemeteries Administration as required. Work effectively as part of a team and provide a high level of internal and external customer service. Comply with all relevant policies and procedures, including health and safety, data protection, safeguarding and risk assessment requirements. Be available to work additional hours outside normal office hours when required by the service. Experience working within a professional bereavement services environment. Experience working in a busy, customer-facing office while working to tight deadlines in a sensitive environment. Excellent customer service and communication skills. The ability to demonstrate empathy and sensitivity when dealing with bereaved individuals and other service users. The ability to work within strict legislative requirements and high service standards. Good knowledge of Microsoft Word, Excel and Outlook, with the ability to process, interrogate and present data. A willingness to work overtime from time to time to meet the requirements of the service. The role may also involve occasional Saturday morning work from 8:30am – 10:00am to provide back-up support to Cemeteries Administration. parker@applerecruitment.Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.