Member Relations Assistant

Location: Hybrid – predominantly remote, with 1 day per week in the office

Duration: Temporary, ongoing

Salary: £14.46 per hour

Hours: 20 hours per week, preferably 2.5 days per week, with flexibility considered

Apple Recruitment is recruiting on behalf of our client for a Member Relations Assistant to provide administrative and secretarial support to a busy Member Relations team.

Key Responsibilities

• Provide administrative and secretarial support to committees and the wider Member Relations team.
• Act as a first point of contact for members, colleagues and other stakeholders, responding to enquiries in a professional and courteous manner.
• Maintain accurate records relating to committees and member relations activity, including agendas, minutes, action notes, policies and procedures.
• Prepare, format and distribute agendas, reports, briefings, minutes and other documentation.
• Take minutes at meetings and follow up on agreed actions.
• Maintain accurate and up-to-date information on relevant databases and internal systems.
• Assist with organising meetings, including coordinating diaries, booking rooms, arranging catering and meeting and greeting members and key stakeholders.
• Provide administrative support in relation to casework, including following up on actions and organising meetings.
• Coordinate and support internal and external events and meetings, including arranging catering and refreshments.
• Attend member-related events when required and represent the organisation in a professional manner.
• Provide general administrative support, including diary management, travel arrangements and ordering stationery and supplies.
• Prepare papers, briefings and reports for colleagues, managers and committees.
• Archive and retrieve confidential files and ensure information is handled appropriately.
• Plan and prioritise own workload and respond effectively to changing requirements and competing deadlines.
• Work collaboratively with colleagues and provide support to other teams as required.
• Maintain a consistently high standard of accuracy, confidentiality and customer service.

Essential Criteria

• Experience in a similar administrative role.
• Experience of minute taking, agenda preparation and dissemination.
• Excellent written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Strong planning, prioritisation and organisational skills, particularly in relation to meeting management.
• The ability to handle large amounts of complex information efficiently while maintaining strict confidentiality.
• Excellent attention to detail and a consistently high level of accuracy.
• Strong IT skills, including experience using Microsoft Office packages.
• The ability to work effectively as part of a team and independently.
• The ability to multitask and work effectively in a fast-paced environment.
• The ability to demonstrate adaptability and flexibility when responding to changing demands.
• The ability to manage own workload, work to deadlines and use initiative.
• The ability to deal professionally and sensitively with challenging situations and competing demands.
• GCSE English and Maths minimum grade C or equivalent would be desirable.

The role may occasionally require attendance at meetings or member-related events outside normal working hours, including occasional weekend working or overnight stays where required.

If you wish to apply or would like more information, please email your CV to Caroline at [email address]. Please ensure your CV is accurate and up to date, including your full employment history, qualifications and current contact details. All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.