Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide administrative support and assist customers with housing-related queries.
- Company: Join a large public sector organisation in a supportive team environment.
- Benefits: Earn £13.69 per hour, enjoy 23 days annual leave plus public holidays.
- Why this job: Gain valuable experience while helping your community and developing your skills.
- Qualifications: GCSE Maths and English, basic IT skills, and customer service experience required.
- Other info: Work Monday to Friday, 9am to 5pm, in a dynamic office setting.
The predicted salary is between 13 - 16 £ per hour.
Location: Enniskillen (Fermanagh Office)
Hourly Rate: £13.69 per hour
Hours: 37 hours per week (Monday – Friday, 9:00am – 5:00pm)
Duration: Temporary
Deadline: Wed 11th March 4pm
About the Role
Apple Recruitment Services are delighted to be recruiting for a Clerical Officer (Band 3) on behalf of a large public sector organisation. This role will be based in the Fermanagh Office in Enniskillen and involves providing administrative and customer-facing support to the South West Area Team. The successful candidate will assist customers with housing-related queries, provide tenancy and benefits guidance, and support the delivery of key administrative functions within the office. This is a busy role requiring strong organisational skills, good communication abilities, and a professional approach when dealing with members of the public and stakeholders.
What You’ll Be Doing
- Providing front counter and telephone support to customers and stakeholders
- Offering basic advice and assistance relating to housing services, tenancy support and benefit enquiries
- Assisting customers with guidance on private grant applications and other housing-related services
- Handling face-to-face enquiries and directing customers to appropriate services
- Supporting key and cash handling processes within the office
- Carrying out general clerical and administrative duties, including filing and record management
- Taking and directing telephone calls and customer enquiries
- Assisting with basic report writing and documentation
- Supporting the wider team with administrative tasks to ensure efficient service delivery
What We’re Looking For
Essential Criteria
- GCSE Maths and English (or equivalent qualification)
- Basic IT skills, including the ability to use standard office systems
- Customer service experience in a public-facing or office environment
- Ability to work effectively as a team player
- Good communication and organisational skills
- Ability to manage a busy workload and deal professionally with customer enquiries
Additional Requirements
- Access NI Basic check will be required prior to appointment
- Intermediate IT proficiency
- Ability to work in a customer-facing role involving regular interaction with the public and stakeholders
What You’ll Receive
- Hourly rate of £13.69
- 37-hour working week (Monday – Friday)
- 23 days annual leave plus 12 public holidays (pro-rata where applicable)
- Supportive team environment within a large public sector organisation
- Opportunity to gain valuable public sector administrative experience
How to Apply
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Clerical Officer in Enniskillen employer: Apple Recruitment
Contact Detail:
Apple Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer in Enniskillen
✨Tip Number 1
Get to know the company! Research the public sector organisation you're applying to. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and administrative tasks. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your proactive attitude towards landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets to the right people quickly. Plus, you’ll find all the latest opportunities in one place!
We think you need these skills to ace Clerical Officer in Enniskillen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clerical Officer role. Highlight your customer service experience and any relevant administrative skills. We want to see how you fit into our team!
Show Off Your Skills: Don’t forget to showcase your organisational and communication skills in your application. Use examples from your past experiences to demonstrate how you’ve successfully managed busy workloads.
Keep It Professional: When writing your application, maintain a professional tone but let your personality shine through. We appreciate authenticity and want to get to know the real you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure your CV is in Microsoft Word format and double-check that all your details are accurate before hitting send!
How to prepare for a job interview at Apple Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Clerical Officer role. Familiarise yourself with the key responsibilities like providing customer support and handling administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Customer Service Skills
Since this role involves a lot of customer interaction, think about your past experiences in customer service. Prepare examples of how you've handled difficult situations or provided excellent service. This will demonstrate your ability to manage enquiries professionally.
✨Show Off Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage your workload. You could mention tools or methods you use to stay organised, like prioritising tasks or using digital calendars. This will highlight your suitability for a busy role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask at the end. You might want to inquire about the team dynamics or what a typical day looks like. This shows your enthusiasm and helps you gauge if the role is right for you.