At a Glance
- Tasks: Be the friendly face for tenants and help resolve their queries.
- Company: Join a supportive public sector team in Londonderry.
- Benefits: Earn £13.69 per hour with a stable 37-hour work week.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 13.69 - 13.69 £ per hour.
Location: Londonderry / Derry
Duration: Temporary (until 22nd September 2026)
Salary: £13.69 per hour
Hours: 37 hours per week
Working Pattern: Monday to Friday, 8:30am – 5:00pm
Closing date for CV submission: 5:00pm on Monday 27th July 2026.
Key Responsibilities
- Act as the first point of contact for tenants, applicants and members of the public.
- Deliver a high-quality frontline customer service.
- Manage customer enquiries and resolve issues at first contact wherever possible.
- Accurately refer enquiries to the appropriate service areas when required.
- Maintain accurate customer records using multiple IT systems.
- Prioritise workload while handling a high volume of customer interactions.
- Ensure all enquiries are managed in line with organisational procedures.
Essential Criteria
- Experience delivering customer service in a high-volume environment.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritise workloads effectively.
- Competence using IT systems and maintaining accurate records.
- Ability to work under pressure while maintaining high quality standards.
- Intermediate IT proficiency.
- Basic Access NI clearance (required prior to commencement).
Desirable Criteria
- Experience within housing, the public sector or a contact centre environment.
- Knowledge of housing services, repairs processes or rent accounts.
- Experience using case management or CRM systems.
If you wish to apply or would like more information, please email your CV to Patricia. Please ensure your CV is accurate and up to date, including your full employment history, qualifications and current contact details. If this role isn't quite right for you but you're looking for a new opportunity, we would still welcome your enquiry.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
CSU Advisor in Derry employer: Apple Recruitment
The NI Assembly offers a dynamic and inclusive work environment for Visitor Experience Officers, where you will play a vital role in welcoming and engaging with a diverse range of visitors. With a strong emphasis on professional development, employees are encouraged to contribute ideas and feedback to enhance the visitor experience, while enjoying competitive pay and a supportive team culture. Located in the historic Parliament Buildings, this role provides a unique opportunity to be part of a significant institution, fostering connections and delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land CSU Advisor in Derry
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Apple Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Apple Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CSU Advisor in Derry
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Apple Recruitment.
How to prepare for a job interview at Apple Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Apple Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Apple Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
