At a Glance
- Tasks: Welcome visitors, provide tours, and deliver top-notch customer service at Parliament Buildings.
- Company: Join a dynamic team at the heart of Northern Ireland's political landscape.
- Benefits: Competitive hourly rate, uniform provided, and a chance to enhance your skills.
- Other info: Temporary role with potential for growth until June 2026.
- Why this job: Be the face of Parliament and create memorable experiences for visitors.
- Qualifications: A-levels or equivalent, plus experience in customer service.
The predicted salary is between 14 - 16 £ per hour.
Location: Parliament Buildings, Northern Ireland
Salary: Hourly rate based on £29,137 p.a.
Duration: Temporary (anticipated ASAP to end June 2026)
Working Pattern: 37 hours per week, Monday–Saturday (hours between 8:00am–6:00pm; may include evenings/public holidays; notice provided for overtime)
Application Deadline: Thursday 19 March 2026 @ noon
Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for greeting visitors, providing information, reception duties, guided tours, and providing administrative and operational support for the Visitor Experience team, including event organisation.
Key Responsibilities:
- Providing high quality customer service to a diverse range of stakeholders and visitors
- Greeting visitors at reception, signing them in, and issuing security passes
- Welcoming visitors to Parliament Buildings and the Great Hall, providing information and signposting as required
- Providing tours of Parliament Buildings in a confident, inclusive, politically neutral, and engaging manner
- Assisting the Visitor Experience Supervisor and Manager to improve team delivery through input and feedback
- Supporting event management, problem solving, and assisting event organisers as required
- Collaborating with colleagues within the Visitor Experience team and other business areas
- Managing electronic mailboxes, phone calls, and routine correspondence
- Gathering information for internal and external communications, including social media
- Using Microsoft Office and internal systems to prepare documents and maintain records
- Managing own workload to ensure objectives are met
- Providing administrative support, e.g., filing, photocopying, diary management
- Organising and supporting meetings, events, and visits, including issuing papers, ordering hospitality, greeting visitors
- Recording information to support the production of minutes and draft minutes
- Checking and processing invoices for payment
- Complying with Assembly Commission policies including Equal Opportunities and Dignity at Work
- Carrying out other duties reasonably required by the Assembly Commission
Uniform provided: Trousers, T-shirt, and Gillet
Essential Criteria:
- GCE ‘A’ level passes AC in 2 separate subjects and 5 GCSEs at grade AC including English Language and Maths, or equivalent/higher qualifications
- At least 2 years’ experience in a customer-focused role to include:
- Providing information verbally in a clear and engaging manner to a diverse range of people at all levels
- Working as part of a team to deliver customer-focused services to a high standard
- Problem solving, organising workload, and attention to detail for excellent service delivery
- Using effective written and administrative skills to produce clear, accurate, high-quality work to deadlines
- OR at least 4 years’ experience in a customer-focused role including all of the above
Further Details:
- Hourly rate based on £29,137 p.a.
- Informal meeting expected: 23 March 2026
- Anticipated duration: ASAP to end June 2026
- Immediate start required
How to Apply:
To apply, email your CV in Microsoft Word format to caroline.parker@applerecruitment.com by Thursday 19 March 2026 @ noon. Your CV must include a bullet-pointed synopsis at the top demonstrating how you meet the Essential Criteria, full employment history with dates, all academic achievements, and full contact details. Please note only applicants that meet the criteria will be considered.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Visitor Experience Officer in Belfast employer: Apple Recruitment
Joining the NI Assembly as a Senior Software Developer offers a unique opportunity to contribute to meaningful projects that impact the community. With a supportive work culture that values collaboration and professional growth, employees benefit from flexible hybrid working arrangements and a commitment to continuous learning in cutting-edge technologies. The Assembly fosters an inclusive environment where your expertise will be valued, and you can make a real difference while enjoying competitive remuneration and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Officer in Belfast
✨Tip Number 1
Get to know the company! Research Parliament Buildings and their visitor experience. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with a diverse range of visitors, role-play scenarios with friends or family to boost your confidence in providing information and engaging with people.
✨Tip Number 3
Network like a pro! Connect with current or former Visitor Experience Officers on LinkedIn. They can offer insights into the role and might even give you tips on how to stand out during the selection process.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit your CV as instructed. A well-structured CV that highlights your relevant experience will definitely catch our eye!
We think you need these skills to ace Visitor Experience Officer in Belfast
Some tips for your application 🫡
Showcase Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've engaged with diverse groups and provided top-notch service. Use specific examples to demonstrate your skills!
Tailor Your CV:Don’t just send a generic CV! We love it when applicants tailor their CVs to the Visitor Experience Officer role. Make sure to include that bullet-pointed synopsis at the top, showing how you meet the essential criteria.
Be Clear and Concise:When writing your CV, clarity is key! We appreciate well-structured documents that are easy to read. Keep your language straightforward and avoid jargon to ensure your experience shines through.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Apple Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Visitor Experience Officer. Familiarise yourself with the key tasks like greeting visitors, providing information, and conducting tours. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've provided excellent service. Think of specific situations where you solved problems or went above and beyond for a customer. This will demonstrate your ability to handle diverse stakeholders effectively.
✨Practice Your Communication Style
As you'll be engaging with a variety of visitors, practice speaking clearly and engagingly. You might want to rehearse giving a mini-tour of a familiar place to a friend or family member. This will help you feel more comfortable presenting information in an inclusive and politically neutral manner.
✨Prepare for Teamwork Questions
Collaboration is key in this role, so be ready to discuss how you've worked as part of a team in previous jobs. Think of examples where you contributed to a team's success or helped resolve conflicts. This will show that you can work well with others and support the Visitor Experience team effectively.
