At a Glance
- Tasks: Support housing administration through calls, emails, and case handling.
- Company: Join a busy public sector team in Belfast.
- Benefits: Earn £14.35 per hour with full-time hours and a supportive environment.
- Other info: Great opportunity for career growth in a compassionate team.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Beginner IT skills and a proactive, customer-focused attitude.
The predicted salary is between 14.35 - 14.35 £ per hour.
Location: Belfast
Salary: £14.35 per hour
Hours: Full-Time
Weekly Hours: 37 hours
Working Pattern: Monday – Friday
Duration: Temporary
Access NI: Basic clearance required prior to appointment
Application Deadline: by Mon 5pm on 15th June
About the Role
We are currently recruiting for a Housing Officer (Band 4) to join a busy public sector housing administration team. The successful candidate will provide essential housing administration support, working across telephony systems, inbox management, case handling, and customer correspondence, ensuring accurate and timely service delivery.
Key Responsibilities
- Use telephony systems to answer and manage incoming calls
- Monitor and manage main inboxes
- Draft written responses to letters and complaints on behalf of the Business Area Manager
- Use triage systems to allocate and manage work requests
- Record all outcomes ensuring they are proportionate, legal, auditable and necessary
- Make outbound calls to customers to gather information for assessments
- Set up and maintain databases using initiative where required
- Provide cover arrangements within the office as required
- Undertake other relevant administrative duties as required
Essential Criteria
- IT proficiency (beginner level)
- Less than 1 year of relevant experience
- Ability to work on own initiative
- Strong written and verbal communication skills
- Ability to demonstrate motivation and a proactive approach
- Compassionate and customer-focused approach
- Ability to take responsibility for accurate and timely completion of tasks
If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at.
Applicants should ensure their CV is accurate and up to date, including full employment history, licences, and qualifications. Only applicants meeting the essential criteria will be considered. Apple Recruitment Services is an Equal Opportunities Employer.
Housing Officer in Belfast employer: Apple Recruitment
As a Housing Officer with us in Belfast, you will be part of a dedicated public sector team that values compassion and customer service. We offer a supportive work culture that encourages professional growth through training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the community. Enjoy a stable work-life balance with a full-time schedule and the chance to contribute to essential housing services in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Belfast
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Officer in Belfast
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Apple Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Apple Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Apple Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
