At a Glance
- Tasks: Assist vulnerable applicants and provide excellent customer service in a hostel environment.
- Company: Join a supportive team at a leading recruitment agency in Belfast.
- Benefits: Enjoy 23 days annual leave, flexible breaks, and provided equipment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and a driving licence are essential.
The predicted salary is between 28400 - 28400 £ per year.
Location: Belfast
Hours: Full-Time, 37 hours per week, 9am-5pm
Hourly Rate: £13.69
Duration: Ongoing temporary contract
Additional Requirements:
- Driving licence
- Access to car
- Work on call, on a rota basis
About the Role
Apple Recruitment are recruiting on behalf of our client for a Hostel Assistant. This role involves assisting vulnerable applicants, supporting referrals, carrying out occupancy checks, cleaning duties, viewings, sign-ups, delivering warnings, liaising with housing advisors, and other duties as required.
Key Responsibilities
- To provide a wide range of administrative support and act as the initial point of contact for customer queries, via multiple communication methods.
- To assist in the provision of hostel accommodation and provide excellent customer service.
- To perform assigned duties and tasks, either as part of a team or individually as required, including the prioritization of own workload when necessary.
- To deal with incoming communications and queries from customers and stakeholders via email, post, telephone, web reports, face to face.
- To undertake a range of administrative duties including, but not limited to customer/stakeholder contact, data input, record keeping and reporting.
- To record information from customers and external stakeholders, updating Housing Executive records and systems as appropriate, and distributing information to other colleagues as necessary.
- To use a range of computer packages and systems to record, manage and retrieve information, e.g. Microsoft Word, Excel and Outlook as well as other bespoke systems.
- Work on site, complete occupancy visits within Mid and East Antrim.
- Work with external stakeholders dealing with complaints, repairs, support referrals.
- Complete inspections of properties, report back to Team leader.
- Work with Landlord to deal with queries, repair issues and complaints.
- Provide on call assistance after (rota basis).
Essential Criteria
- Hold a BTEC National Certificate or equivalent plus at least one year of relevant customer service or general administrative experience.
- OR Have five GCSEs or equivalent qualification, plus at least two years of relevant customer service or general administrative experience.
- OR Three years of experience in a customer advisor role.
Your CV should show:
- Relevant customer service via telephone or face to face.
- Experience with customers under difficult circumstances/situations.
- Customer focus and empathy.
Other:
- Possess a full and current UK driving licence and have access to a form of transport that enables them to meet the requirements of the post in full.
Benefits
- 23 days annual leave
- 12 public holidays
- Flexible break times
- Supportive working environment
Equipment Provided:
- Telephone
- Laptop
- Screen
- Mouse
- Keyboard
How to Apply:
If you wish to apply or would like more information, please send your CV to Julie using the link. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Hostel Assistant in Belfast employer: Apple Recruitment
Apple Recruitment offers a supportive and flexible work environment for Hostel Assistants in Belfast, where you can make a meaningful impact by assisting vulnerable individuals. With 23 days of annual leave, 12 public holidays, and a commitment to employee growth, this role provides an excellent opportunity to develop your skills while working collaboratively with a dedicated team. The company values customer service and empathy, ensuring that you are well-equipped with the necessary tools and resources to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Assistant in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. This will help you get comfortable with common questions and let you showcase your customer service skills in a relaxed setting.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you’ve dealt with tough situations or provided excellent customer service. This is your chance to shine and show how you can handle the role of Hostel Assistant.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Hostel Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hostel Assistant role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring your unique flair to our team!
Showcase Relevant Experience:When listing your experience, focus on roles where you've dealt with customers under challenging circumstances. We love seeing empathy and problem-solving skills in action, so don’t hold back!
Keep It Professional:While we appreciate a friendly tone, ensure your CV and cover letter are professional. Use clear language and check for typos – first impressions matter, and we want to be wowed by your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join the StudySmarter family!
How to prepare for a job interview at Apple Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hostel Assistant. Familiarise yourself with tasks like customer service, administrative duties, and dealing with vulnerable applicants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've handled difficult situations or provided excellent support. This will demonstrate your empathy and ability to manage challenging circumstances.
✨Brush Up on Your Tech Skills
You'll need to use various computer packages and systems, so make sure you're comfortable with Microsoft Word, Excel, and Outlook. If you have experience with any bespoke systems, mention that too! Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows that you're engaged and serious about finding the right fit for both you and the company.
