At a Glance
- Tasks: Support customers via phone and email, handling queries and coordinating appointments.
- Company: Join an award-winning organisation with over 2,500 employees in Northern Ireland.
- Benefits: Competitive pay, paid overtime, free transport, and private medical insurance.
- Other info: Secure role with excellent career development opportunities and work-life balance.
- Why this job: Make a real difference by helping people in a team-focused environment.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience in customer service.
The predicted salary is between 26700 - 27700 £ per year.
Location: Greater Belfast Area – Free staff bus from the city centre and free staff car parking
Duration: Permanent
Hours: 37 hours per week – Monday to Friday, 8.30am–5.00pm, with one evening per week until 7.00pm (paid as overtime or worked as a later start)
On behalf of our client, an award-winning organisation employing over 2,500 people across Northern Ireland, we are delighted to be recruiting 3 Customer Advisors to join their Customer Services team. This is a busy frontline role supporting customers via telephone and email. You will handle queries, coordinate appointments, respond to emergencies, and process essential documentation while delivering professional, empathetic and high-quality service at all times. If you enjoy helping people and thrive in a team-focused environment, this is an excellent opportunity to build a long-term career within a respected organisation.
What You Can Expect:
- Competitive Pay & Progression
- Starting hourly rate of £12.86, rising to £13.38 after 12 months
- Paid overtime opportunities available
- Annual pay review every April
- Work–Life Balance
- 20 days annual leave plus 11 bank holidays, increasing with service
- No weekend working
- Latest finish 7pm (one evening per week only)
- Free staff transport from the city centre
- Free on-site car parking
Security & Benefits
- Company pension scheme from day one, with matched contributions up to 6% (subject to criteria)
- Life assurance
- Private medical insurance (subject to qualifying criteria)
- A large and diverse workforce with career development opportunities.
Essential Criteria:
- Minimum of 5 GCSEs (Grade A–C) or equivalent, including English and Maths at Grade C or above
- At least 2 years’ experience in a high-volume contact centre OR 3 years’ experience in retail
- Excellent IT and communication skills
- Ability to multitask and work both independently and as part of a team
- Applicants must have the permanent right to work in the UK (no sponsorship available)
This is a permanent opportunity with a secure and growing organisation that genuinely invests in its people.
How to Apply:
If you wish to apply or would like more information, please email your CV to patricia.oneill@applerecruitment.com. If this opportunity isn’t quite right for you but you are seeking a new role, we would still welcome your enquiry.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Customer Advisor in Belfast employer: Apple Recruitment
The NI Assembly offers a dynamic and inclusive work environment for Visitor Experience Officers, where you will play a vital role in welcoming and engaging with a diverse range of visitors. With a strong emphasis on professional development, employees are encouraged to contribute ideas and feedback to enhance the visitor experience, while enjoying competitive pay and a supportive team culture. Located in the historic Parliament Buildings, this role provides a unique opportunity to be part of a significant institution, fostering connections and delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Belfast
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Customer Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us and how your background makes you an ideal candidate. Keep it friendly and professional, and don’t forget to mention your passion for helping people!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application showcases your communication skills. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Apple Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Advisor does. Familiarise yourself with the key responsibilities like handling queries and coordinating appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided excellent service, as these stories will highlight your suitability for the role.
✨Demonstrate Empathy and Team Spirit
This role requires a professional and empathetic approach. Be ready to discuss how you handle difficult situations with customers and how you work within a team. Showing that you can balance individual tasks while supporting your colleagues will set you apart.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, training opportunities, or career progression. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
