At a Glance
- Tasks: Manage contracts, coordinate projects, and ensure exceptional customer service.
- Company: Reputable organisation in the residential sector with a diverse portfolio.
- Benefits: Competitive salary starting from £28,000, with opportunities for growth.
- Other info: Permanent role with excellent career development opportunities.
- Why this job: Be the central link in exciting projects and enhance customer experiences.
- Qualifications: Strong organisational skills and experience with CRM systems required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Belfast
Job Type: Full-Time, Permanent
Hours: 40 hours per week Mon - Thur 8am to 5pm Frid 8am to 3pm
Salary: Competitive, starting from £28,000, commensurate with experience.
Our client is a well-established and reputable organisation within the residential sector, renowned for delivering a diverse portfolio of high-quality products and services. They are seeking a highly organised and detail-driven Contracts Scheduler to play a pivotal role in ensuring projects are delivered efficiently, accurately, and with exceptional customer care. This position acts as the central link between sales, surveying, installation, and finance teams, ensuring every stage of the customer journey is carefully coordinated and recorded within the CRM system.
Key Responsibilities
- Contract Management: Oversee all new contracts, ensuring accuracy, deposit verification, and timely updates within the CRM system.
- Sales Liaison: Work closely with the sales team to resolve contract queries or discrepancies promptly and professionally.
- Scheduling & Coordination: Arrange surveys and installations, coordinating effectively with surveyors, installers, and customers.
- Installation Pack Preparation: Prepare and distribute comprehensive installation packs, ensuring all necessary documentation is included.
- CRM Management: Maintain accurate, up-to-date records throughout the contract lifecycle.
- Customer Communication: Act as a key point of contact, providing updates, managing expectations, and delivering excellent customer service.
- Process Monitoring: Track progress using scheduling systems to improve visibility and operational efficiency.
- Completion & Guarantees: Issue customer guarantees and final documentation promptly following installation.
- Issue Resolution: Manage snagging and maintenance issues, coordinating with teams and keeping customers informed.
- Financial Coordination: Support finance processes including stage payments and invoicing; process card payments securely and accurately.
- Credit Control Support: Assist with monitoring outstanding payments and contribute to credit control activities.
- Team Collaboration & Reporting: Participate in weekly meetings and prepare relevant reports and performance data.
- Continuous Improvement: Contribute to process improvements, efficiency initiatives, and enhanced customer satisfaction.
- Reception Support: Provide occasional reception cover, ensuring a professional experience for visitors and callers.
About You
- Proven ability to manage multiple contracts simultaneously with a high level of accuracy and attention to detail.
- Demonstrated capability to work effectively under pressure and meet tight deadlines.
- Strong organisational and planning skills, with a proactive approach to problem-solving.
- Excellent verbal and written communication skills, with the ability to build effective relationships with customers and internal teams.
- Experience using CRM systems and digital tools to manage workflows and documentation.
- Ability to adapt to new systems, processes, and ways of working, with a continuous improvement mindset.
This is a permanent role therefore you will need a permanent right to work in the UK. Interested? Upload your CV to apply now and I will be in touch or contact Patricia at Apple Recruitment for a confidential discussion.
Please note, these are permanent contracts and as such the employer is unable to offer sponsorship therefore you will need to have permanent or indefinite right to remain.
Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal Opportunities Employer. If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.
Contracts Scheduler in Belfast employer: Apple Recruitment
Join a well-established organisation in Belfast that values its employees and fosters a collaborative work culture. With a focus on professional development, you will have opportunities to grow your skills while contributing to high-quality projects in the residential sector. Enjoy competitive salaries, a supportive team environment, and the chance to make a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Scheduler in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Contracts Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their CRM systems and be ready to discuss how your organisational skills can help streamline their processes. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the ideal Contracts Scheduler they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contracts Scheduler in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Scheduler role. Highlight your experience with contract management, CRM systems, and any relevant organisational skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to scheduling, customer communication, and teamwork. Let us know why you’re excited about joining our organisation!
Show Off Your Attention to Detail:As a Contracts Scheduler, attention to detail is key. In your application, make sure to showcase examples where you've successfully managed multiple contracts or projects. We love seeing candidates who can juggle tasks without missing a beat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Apple Recruitment
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract management. Brush up on key terms and processes related to contracts, as well as how they relate to scheduling and customer service. This will show that you're not just interested in the role but also knowledgeable about it.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or contracts simultaneously. Be ready to discuss how you prioritised tasks and maintained accuracy under pressure. This will highlight your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since the role involves managing records within a CRM system, it’s crucial to demonstrate your familiarity with such tools. If you’ve used any specific CRM software before, be prepared to talk about your experience and how you utilised it to improve workflow and documentation.
✨Showcase Your Communication Skills
As a Contracts Scheduler, you'll be the link between various teams and customers. Prepare to discuss how you've effectively communicated with different stakeholders in previous roles. Highlight any instances where you resolved conflicts or improved customer satisfaction through clear communication.
