FPS operations Manager
Location: Belfast
Duration: Temporary
Salary: Band 6
Hours: 37.5 hours per week
Application Deadline: 4pm Wednesday 23rd September 2026 KEY DUTIES / RESPONSIBILITIES
- Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers.
- Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services
- Identifies key development areas for FPS based on customer demand, service performance and external benchmarking
- Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS.
- Contributes to the maintenance of quality, productivity, and training standards as defined
- Requirement to provide advice and guidance to patients on queries relating to dental/ophthalmic claims and authorisation of same and entitlements to health service treatments.
- Liaises with HSCB/DOH retained teams on legislative/contractual matters.
- Identify payment functions/services within the HSC organisation that could be handled by Shared Services more efficiently and effectively
- Supports regular data quality checks – monitoring payment/financial/information data accuracy and identifying additional training requirements for both internal and external customers.
- Creates and maintains close working relationships with commissioners to ensure alignment with customer needs and service performance.
- Escalate issues and communications to senior managers of other forums as required.
- Mitigate financial risk by maintaining fit for purpose control environments.
- Lead and/or contribute to FPS projects in conjunction with relevant Team Leaders and FPS Senior Managers.
- Take responsibility for resolving any queries to support the delivery of FPS business across HSC primary care contractors including linking where necessary with secondary care providers.
Essential Criteria
~ Degree or Professional Qualification in Business, Finance or IT and minimum 2 years Payment,Finance or IT experience, including 1 year at management level
Or
Minimum 5 years payment,finance, or IT experience, including 1 year at management level (Band 5 or above)
Full UK driving license and access to a car
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