At a Glance
- Tasks: Coordinate meetings, prepare documents, and provide top-notch admin support in a busy environment.
- Company: Join a dynamic team at Apple Recruitment Services, committed to equal opportunities.
- Benefits: Earn £20.29 per hour with on-site parking and a Monday to Friday schedule.
- Other info: Immediate start available for a temporary assignment of up to 3 months.
- Why this job: Make a real impact while developing your skills in a supportive governance role.
- Qualifications: Relevant Level 3 qualification or 4 years' experience in administration.
The predicted salary is between 20.29 - 20.29 £ per hour.
Location: Antrim
Pay Rate: £20.29 per hour
Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am – 5:00pm
Contract: Temporary assignment for up to 3 months
Parking: On-site car parking available
Start Date: ASAP
About the Role
We are currently recruiting for a Member Services Officer. This is an excellent opportunity for an experienced administrative professional who can manage a varied workload, work to tight deadlines and provide high-quality support in a busy governance environment.
Key Responsibilities
- Co-ordinate paperless Committee meetings and circulation of Members' documents.
- Service Council and Committee meetings, including preparing agendas, minutes, reports and recording proceedings.
- Prepare and collate meeting files, presentations and supporting documentation.
- Maintain records of Members' attendance, committee memberships, conferences and expenses.
- Liaise with internal departments, Members and external organisations to support effective communication and meeting administration.
- Upload approved reports, minutes and committee documentation to the website.
- Arrange meetings, room bookings and hospitality requirements.
- Provide administrative support for the Mayor and Deputy Mayor.
- Arrange approved Member travel and accommodation.
- Maintain corporate and Member Services calendars.
- Assist with Freedom of Information requests.
- Co-ordinate Zoom invitations for Council and Committee meetings.
- Manage and co-ordinate the on-call Member Services Officers.
- Support Local Government Elections administration as required.
- Deliver a high standard of customer service and respond to enquiries through to resolution.
Essential Criteria
Qualifications Applicants must possess:
- LCCI Secretary's Certificate, BTEC National Certificate in Business Studies, or another relevant Level 3 qualification on the Qualifications Framework AND
- RSA/OCR Stage II Word Processing (or equivalent)
Applications may also be considered from candidates who do not hold the above qualifications but can demonstrate at least 4 years' relevant experience.
Experience
A minimum of 2 years' relevant clerical experience including:
- Use of Microsoft Office applications.
- Preparation of agendas, reports, minutes and general correspondence.
- Managing demanding workloads and conflicting priorities to meet deadlines.
Skills and Abilities
- Effective organisation of workload to meet tight deadlines.
- Good interpersonal skills.
- Ability to prioritise workload effectively.
- Ability to maintain a high standard of quality and accuracy.
- Ability to produce clear and concise records of meetings.
- Commitment to continuous service improvement.
Other Requirements
- Full current driving licence or access to suitable transport to enable duties to be carried out in full.
- Flexibility to work outside normal working hours when required.
- Ability to work flexibly in other services during emergencies.
What's on Offer?
- £20.29 per hour
- 37-hour working week
- Monday to Friday working pattern
- Up to 3 months temporary assignment
- Immediate start available
- On-site parking
How to Apply
Please email your CV to: julie.skelly@applerecruitment.com
Closing Date: 12:00pm on Thursday 11th June 2026
Please ensure your CV clearly demonstrates how you meet the essential criteria outlined above.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Member Services Officer in Antrim employer: Apple Recruitment
Apple Recruitment Services is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Antrim, the company provides a competitive pay rate of £20.29 per hour, along with a structured Monday to Friday working pattern, ensuring a healthy work-life balance. With on-site parking and a commitment to equal opportunities, Apple Recruitment Services fosters an inclusive environment where administrative professionals can thrive in their roles while contributing to meaningful governance processes.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Officer in Antrim
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Apple Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Apple Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Member Services Officer in Antrim
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Apple Recruitment.
How to prepare for a job interview at Apple Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Apple Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Apple Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
