Insurance & Safety Support Officer in Antrim

Insurance and Safety Support Officer Location: Antrim Duration: Temp Salary: £20.96 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 9:00am–5:00pm Application Deadline: Monday 16th November at 5pm Apple Recruitment is recruiting on behalf of our public sector client for an Insurance and Safety Support Officer to provide temporary absence cover within its Risk Management team. The role will focus primarily on the administrative aspects of the position, providing support with the day-to-day handling of insurance provision, claims management and grey fleet processes. Key Responsibilities Provide administrative support for insurance, claims management and grey fleet activities. Process insurance claims and maintain the claims management system, ensuring departmental actions required to close claims are followed up. Monitor and evaluate claims, insurance and grey fleet information, preparing reports and identifying trends or recurring issues for escalation. Maintain and update paper and electronic information systems, including filing, accurate record keeping, information retrieval and databases. Deal courteously and effectively with emails, compensation requests and complaints from members of the public, elected members, stakeholders and external agencies. Coordinate claims management meetings with Council officers and insurance representatives, including investigators, loss adjustors and engineers. Take meeting notes for case files and coordinate any required follow-up actions. Liaise with insurers, solicitors, legal services and other claims professionals in relation to active claims. Maintain, coordinate and manage the grey fleet process, escalating concerns and preparing monthly compliance reports. Create and update relevant procedures and ensure that up-to-date processes are available. Identify improvements through claims management and communicate these to relevant services and management. Administer insurance costs for solicitors, loss adjustors and other associated costs, including creating purchase orders and non-orders using relevant financial processes. Support six-monthly meetings with the insurance broker to review insurance cover and ongoing and historical claims. Update the Health and Safety ICT system and provide statistics and updates as required. Draft communications for approval and dissemination to management teams and staff. Provide support to the Council and its services in line with the Emergency Response Plan. Essential Criteria Applicants must have: A degree or equivalent qualification in a business-related subject; OR four years' relevant administration experience. A minimum of two years' relevant administrative experience, including administering insurance claims. Competence in using Windows and Microsoft Office applications, including Word, Outlook, Excel, Access and PowerPoint. Knowledge and understanding of insurance matters in local government. A full current driving licence or, where a disability prevents driving, access to suitable transport to enable the duties of the post to be carried out in full. Availability to work outside normal working hours when required. Hold, or be willing to undertake and successfully achieve, a NEBOSH Certificate in Occupational Safety and Health within two years of appointment. This is a funded course. Desirable Criteria Three years' relevant administrative experience, including administering insurance claims. Knowledge of accident reporting software. How to Apply If you wish to apply or would like further information, please email your up-to-date CV to Caroline at caroline.parker@applerecruitment.com by 5pm on Monday 16 November 2026. Please ensure your CV clearly demonstrates how you meet the essential qualifications and experience requirements. All details will be treated in the strictest confidence. Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.