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For Companies At a Glance
- Tasks: Support customer queries and provide admin assistance in a busy team.
- Company: Join a supportive organisation delivering essential services across Northern Ireland.
- Benefits: Competitive salary, retention bonus, enhanced pension, and private medical insurance.
- Why this job: Gain valuable experience while making a real difference in customer service.
- Qualifications: 5 GCSEs including Maths and English; strong communication and organisational skills.
- Other info: Potential for a permanent role and ongoing professional development.
The predicted salary is between 22000 - 26000 £ per year.
Location: Antrim
Duration: Full time (37.5 hours), 12-month maternity cover
Hours: Mon - Thurs 8.30am – 5.00pm, Fri 8.30am – 3.45pm (45-minute lunch)
Salary: £26,023 per annum
Apple Recruitment are delighted to be recruiting on behalf of our valued client for a Customer Services Assistant to join their team on a 12-month maternity cover contract. This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland.
The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers. This is a full-time role (37.5 hours per week) offering a salary of £26,023 per annum plus a retention bonus, along with a strong benefits package and the opportunity to gain valuable experience within a well-established organisation.
The Role
Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery.
Key Responsibilities
- Assist with customer services administration ensuring accuracy and timely completion of tasks
- Provide excellent customer service by answering incoming calls and responding to queries
- Support administration related to new connections and network maintenance
- Work closely with internal and external stakeholders to ensure a high standard of service
- Monitor and track requests, ensuring issues are resolved within expected timescales
- Maintain accurate records and ensure compliance with relevant procedures
- Support process improvements and identify opportunities for efficiency
About You
The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment.
Essential Criteria
- Minimum of 5 GCSEs (or equivalent) including Maths and English
- Excellent communication skills (written and verbal)
- Strong organisational skills with the ability to manage multiple tasks
- Ability to work effectively in a fast-paced environment
- A collaborative approach and ability to build relationships across teams
What’s On Offer
- Salary £26,023 per annum
- Retention bonus
- Enhanced pension scheme
- Private medical insurance
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Early Friday finish
- Ongoing professional development
- Potential opportunity for a permanent role
How to Apply
If you wish to apply or would like more information, please email your CV to patricia.oneill@applerecruitment.com. If this opportunity isn’t quite right for you but you are seeking a new role, we would still welcome your enquiry.
Customer Services Assistant (12-Month Maternity Cover) in Antrim employer: Apple Recruitment
Contact Detail:
Apple Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (12-Month Maternity Cover) in Antrim
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Customer Services Assistant (12-Month Maternity Cover) in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Assistant role. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your potential!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Apple Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential criteria, so you can confidently discuss how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your communication skills and ability to work in a team, as these are crucial for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you’ll feel during the actual interview!