At a Glance
- Tasks: Support communities by managing tenancies and ensuring excellent housing services.
- Company: Join a dedicated team focused on community welfare and housing excellence.
- Benefits: Competitive hourly rate, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and community-focused setting.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer support and strong problem-solving skills are essential.
The predicted salary is between 33296 - 40696 £ per year.
Location: Banbridge
Hours: Full-Time, 37 hours per week, Monday–Friday, 9am–5pm
Hourly Rate: £16.90
Duration: Temporary, ongoing contract
Application Deadline: 24th August at 5 pm
Essential Criteria
- A degree (Level 6) or equivalent plus 1 year’s relevant experience in a customer support environment;
- A BTEC Higher Cert/Diploma (Level 5) in Housing plus 1 year’s relevant experience;
- A BTEC Higher Cert/Diploma (Level 5) or equivalent plus 2 years’ relevant experience;
- Or equivalent professional development with 3 years’ relevant experience.
About the role:
This role plays a key part in supporting communities, ensuring tenancies are sustained, and delivering an excellent standard of housing service. You will manage tenancy and estate matters, engage with residents and partner agencies, and help maintain safe, vibrant neighbourhoods.
Key Responsibilities
Tenancy Management & Sustainment:
- Manage tenancy commencements, transfers, and terminations
- Support residents to sustain their tenancies through advice and early intervention.
- Liaise with relevant agencies to assist vulnerable tenants.
- Handle rent accounts, arrears prevention, and tenancy compliance.
Estate Management:
- Maintain and improve estates, working closely with maintenance and community teams.
- Engage with local residents and community groups to promote safety and cohesion.
- Manage planned maintenance schemes, ensuring effective tenant communication and liaison.
- Address anti-social behaviour issues and promote positive community relations.
General Duties:
- Provide excellent customer service, resolving queries promptly.
- Represent the housing team at meetings and liaise with partner agencies.
- Maintain accurate records and ensure compliance with policies and legislation.
You must also demonstrate:
- Experience in a customer-focused environment delivering high-quality service.
- Strong problem-solving and decision-making skills.
- Ability to communicate effectively and manage challenging situations.
- Excellent organisational and prioritisation skills.
- Full driving licence or access to transport to meet the role’s requirements.
How to Apply:
If you wish to apply or would like more information, please send your CV in Word format to Darcie. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered.
Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Patch Manager in Banbridge employer: Apple Recruitment Services
Join a dynamic public sector organisation in Ballymena as a Clerical Officer, where you will be part of a supportive and collaborative team dedicated to delivering essential administrative services. Enjoy competitive pay, a commitment to employee development, and a workplace culture that values diversity and inclusion, making it an excellent environment for personal and professional growth.
Contact Details:
Apple Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patch Manager in Banbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apple Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apple Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patch Manager in Banbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apple Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at Apple Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apple Recruitment Services!
How to prepare for a job interview at Apple Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
