At a Glance
- Tasks: Support customer queries and provide admin assistance in a busy team.
- Company: Join a supportive organisation delivering essential services across Northern Ireland.
- Benefits: Free on-site parking and an early finish on Fridays.
- Other info: Perfect for those looking to develop their skills in a fast-paced setting.
- Why this job: Gain valuable experience in customer service while working in a collaborative environment.
- Qualifications: 5 GCSEs including Maths and English, with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland. The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers.
This is a full-time role 37.5 hours per week.
Working Hours:
- Monday–Thursday: 8.30am – 5.00pm (45-minute lunch)
- Friday: 8.30am – 3.45pm (45-minute lunch)
The Role
Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery.
Key Responsibilities
- Assist with customer services administration ensuring accuracy and timely completion of tasks
- Provide excellent customer service by answering incoming calls and responding to queries
- Support administration related to new connections and network maintenance
- Work closely with internal and external stakeholders to ensure a high standard of service
- Monitor and track requests, ensuring issues are resolved within expected timescales
- Maintain accurate records and ensure compliance with relevant procedures
- Support process improvements and identify opportunities for efficiency
About You
The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment.
Essential Criteria
- Minimum of 5 GCSEs (or equivalent) including Maths and English
- Excellent communication skills (written and verbal)
- Strong organisational skills with the ability to manage multiple tasks
- Ability to work effectively in a fast-paced environment
- IT experience and confidence in using more than one computer monitor
What’s On Offer
- Free on-site parking
- Early Friday finish
If you would like to learn more or apply, please use the application link to send your CV to Julie. All applications will be treated in the strictest confidence.
Customer Service Assistant in Antrim employer: Apple Recruitment Services
Join a dynamic and supportive team as a Customer Service Assistant, where your contributions will directly impact the delivery of essential services across Northern Ireland. With a focus on collaboration and employee growth, we offer a positive work culture, free on-site parking, and an early finish on Fridays, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Apple Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Antrim
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Service Assistant in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight your customer service experience and any relevant administrative tasks you've handled in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Use a friendly tone and make it easy for us to see how you can connect with customers.
Highlight Your Organisational Skills:We want to see how organised you are! Mention any tools or methods you use to manage multiple tasks effectively, especially in a busy environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Apple Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled customer queries in the past. Practice articulating your thoughts clearly and concisely, as this will demonstrate your ability to communicate well both verbally and in writing.
✨Demonstrate Organisational Skills
Being organised is key in a busy team environment. Think of specific instances where you've successfully managed multiple tasks or projects. During the interview, share these examples to illustrate your ability to stay on top of things and ensure smooth service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or opportunities for process improvements. This not only shows your enthusiasm for the role but also helps you gauge if the organisation is the right fit for you.
