Technical Project Manager, Apple Wallet, Payments and Commerce

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

The Wallet, Payments and Commerce team is seeking a Technical Project Manager to support partners develop and implement features and functionality leveraging a range of Apple Wallet services. This is a role that works cross functionally with Business Development leads, Apple Pay Engineering, Operations and Product Marketing, as well as with Payment Networks, acquirers, issuers, integrators, iOS developers and software/hardware vendors to help define and deliver a wide variety of Wallet solutions.

We’re seeking a “hybrid” product/project professional to provide key Subject Matter Expertise to partners leveraging Wallet technologies. The candidate will create and present content about complex technologies to business and technical audiences. Experience in digital credentials, identity, payment processing, mobile payments, electronic commerce, NFC ecosystem and applications is beneficial.

Responsibilities

• Help formulate and coordinate the requirements and onboarding plans including identifying scope, solution definition for physical terminals or in app payment architecture, testing plans and post launch operational processes.
• Support existing partners with issue identification and resolution.
• Provide technical support to external partner development teams as they work on implementing solutions leveraging iOS and Wallet technologies.
• Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems.
• Handle communication or progress/status within core team and external partner engagement teams; raise issues as needed.
• Work closely with Product/Engineering, government agencies, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation.
• Participate in external meetings to understand and evaluate partner capabilities and risks.
• Ensure risks are identified and mitigated.
• Create and deliver high quality content to external partners communicating high level product features and functionality as well as detailed technical integration requirements.
• Research and understand industry standards for identity across multiple EMEA regions.
• Prioritise multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management.

Minimum Qualifications

• Technical proficiency.
• Excellent communicator with successful project and partner management experience.
• Direct experience working with external partners on cross channel initiatives and new technologies.
• Experience or knowledge of API technologies and delivery of products or services based on APIs will be required.
• Experience developing iOS solutions as well as knowledge of broader App technologies and platforms.

Preferred Qualifications

• Experience implementing iOS APIs.
• A good understanding of RF technologies will be beneficial.
• Understanding of network tokenisation standards, NFC and EMV contactless, 3-D Secure rails and mobile applications is beneficial.
• Degree education in relevant field desirable but candidates from all education backgrounds are encouraged to apply.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law.