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- Tasks: Lead exciting projects that enhance customer engagement across Apple Services.
- Company: Join Apple, a leader in tech innovation and creativity.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact on global projects while working with cutting-edge technology.
- Qualifications: Proven experience in software project management and strong communication skills.
- Other info: Dynamic team environment with opportunities to collaborate globally.
The predicted salary is between 72000 - 108000 £ per year.
Senior Engineering Program Manager, Customer Engagement – Apple Service
London, England, United Kingdom Software and Services
The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here.
Description
Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems. Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.
Minimum Qualifications
- Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
- Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
- Self-starting, self-motivated, focused, and self-sufficient
Preferred Qualifications
- Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
- Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
- Experience working within a globally distributed team
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Senior Engineering Program Manager, Customer Engagement - Apple Service employer: Apple Inc.
Contact Detail:
Apple Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineering Program Manager, Customer Engagement - Apple Service
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Apple’s culture and values. Show how your experience aligns with their commitment to privacy and customer engagement.
✨Tip Number 3
Practice your communication skills. Whether it’s presenting your ideas or discussing project outcomes, being clear and confident can set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Senior Engineering Program Manager, Customer Engagement - Apple Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Engineering Program Manager role. Highlight your experience in leading software development projects and any customer engagement initiatives you've been part of.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about combining art and technology, and how your unique background makes you a perfect fit for our team at Apple Services.
Showcase Your Communication Skills: Since extraordinary communication is key for this role, ensure your written application is clear, concise, and free of jargon. We want to see how well you can convey complex ideas simply and effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Apple Inc.
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your past projects in detail. Highlight your role in customer engagement initiatives and how you drove them to success. Be ready to explain the challenges you faced and how you overcame them.
✨Master the Art of Communication
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. Prepare examples that showcase your extraordinary communication skills, especially in cross-functional settings. This will demonstrate your ability to collaborate effectively with diverse teams.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you identified risks or issues in a project and how you addressed them. Apple values accountability, so emphasise your proactive approach to problem-solving and how it made a difference in your projects.
✨Understand Apple's Core Values
Familiarise yourself with Apple's commitment to privacy and how it influences their services. Be ready to discuss how you can contribute to strengthening these values in your role as a Program Manager. This shows that you align with their mission and are invested in their culture.
