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For Companies At a Glance
- Tasks: Support Apple Ads operations and provide client assistance while solving technical issues.
- Company: Join Apple, a global leader in technology and innovation, known for its cutting-edge products.
- Benefits: Enjoy flexible working options, a vibrant culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that impacts customer satisfaction and drives advertising solutions.
- Qualifications: Experience in Advertising Operations or customer support, with strong communication and problem-solving skills.
- Other info: Fluency in German or Italian is a plus; work across time zones in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.
Your key responsibilities will include:
- Providing internal and external client support for Apple Ads systems and technical tools.
- Investigating and solving technical issues.
- Leading support issues by providing data and analysis to Operations, Engineering and Product teams.
- Monitoring, analysing, and reporting on support efforts to key internal partners.
- Eliciting feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
- Coordinating ongoing cross-functional partner support meetings and advocating on behalf of the Apple Ads business and our Apple Ads customers.
- Assisting internal teams with policy enforcement and management efforts.
- Promoting ongoing education for supported teams on internal tools and products.
- Developing support content and implementing training for internal partners.
Minimum Qualifications
- Proven demonstrable experience in Advertising Operations or a similar customer support role.
- Previous experience in a customer support organisation focused on customer satisfaction.
- Fundamental knowledge of ad operations and ad delivery services.
- An ability to create and revise email communication quickly and articulate the message to partners.
- The ability to resolve challenges and prioritise workloads.
- The ability to work independently and with a team in a dynamic fast-paced environment.
- Well organised, with exceptional attention to detail.
- Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus.
- Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely.
Preferred Qualifications
- Flexible to work with others in multiple time zones.
- Excel in a dynamic environment and function effectively in the context of ambiguity.
- Experience reviewing technical requirements documentation.
- Search/Performance advertising experience is a plus.
- Developer relations experience is a plus.
- Fluency in German or Italian language (in addition to English) is beneficial.
Platform Operations Business Specialist - Apple Ads employer: Apple Inc.
Contact Detail:
Apple Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Business Specialist - Apple Ads
✨Tip Number 1
Familiarise yourself with Apple Ads and its ecosystem. Understanding the platform's features, tools, and common issues can give you an edge during interviews, as you'll be able to speak knowledgeably about how to support customers effectively.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the position, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves investigating and resolving technical issues, think of examples from your past experiences where you successfully navigated challenges and how you communicated those solutions.
✨Tip Number 4
Showcase your ability to work cross-functionally. Highlight any experiences where you've collaborated with different teams, as this role requires coordination with various departments. Being able to demonstrate this skill will make you a strong candidate.
We think you need these skills to ace Platform Operations Business Specialist - Apple Ads
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Advertising Operations or customer support roles. Emphasise your skills in communication, problem-solving, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide client support and resolve technical issues, as well as your familiarity with ad operations.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application materials are clear and concise. Use bullet points for easy readability and avoid jargon unless necessary.
Highlight Technical Proficiency: If you have experience with technical tools or platforms related to advertising, make sure to include this in your application. Mention any relevant software or systems you've worked with that align with the job requirements.
How to prepare for a job interview at Apple Inc.
✨Understand the Role
Make sure you have a solid grasp of what a Platform Operations Business Specialist does, especially in the context of Apple Ads. Familiarise yourself with their systems and tools, as well as the key responsibilities outlined in the job description.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved technical issues or improved processes in previous roles. Highlight your analytical skills and how you've used data to support your decisions.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you can convey complex information in an understandable way, both verbally and in writing.
✨Demonstrate Team Collaboration
This position requires working with various teams across different time zones. Share experiences that showcase your ability to collaborate effectively, manage cross-functional relationships, and advocate for customer needs.
