At a Glance
- Tasks: Support Apple Ads operations and provide top-notch client support.
- Company: Join Apple, a leader in tech innovation and customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with global collaboration and career advancement opportunities.
- Why this job: Make a real impact in advertising while working with cutting-edge technology.
- Qualifications: Experience in Advertising Operations and strong communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
At Apple, we focus deeply on our customers\' experience. Apple Ads brings this same approach to advertising, helping people find exactly what they\'re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.
Overview
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.
Responsibilities
- Providing internal and external client support for Apple Ads systems and technical tools.
- Investigating and solving technical issues.
- Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
- Monitor, analyse, and report on support efforts to key internal partners.
- Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
- Coordinating ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
- Assist internal teams with policy enforcement and management efforts.
- Promote ongoing education for supported teams on internal tools and products.
- Develop support content and implement training for internal partners.
Qualifications
- Proven demonstrable experience in Advertising Operations or a similar customer support role.
- Previous experience in a customer support organisation focused on customer satisfaction.
- Fundamental knowledge of ad operations and ad delivery services.
- An ability to create and revise email communication quickly and articulate the message to partners.
- The ability to resolve challenges and prioritise workloads.
- The ability to work independently and with a team in a dynamic fast-paced environment.
- You are well organised, with exceptional attention to detail.
- Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus.
- Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely.
Preferred Qualifications
- The flexibility to work with others in multiple time zones.
- You excel in a dynamic environment and function effectively in the context of ambiguity.
Platform Operations Business Specialist in City of Westminster employer: Apple Inc.
At Apple, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee growth and development. As a Platform Operations Business Specialist, you will be part of a dynamic team dedicated to enhancing customer experiences while enjoying comprehensive benefits, ongoing training opportunities, and the chance to work with cutting-edge technology in a globally recognised company. Our commitment to diversity, inclusion, and respect for individual contributions makes Apple an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Business Specialist in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apple Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apple Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Operations Business Specialist in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apple Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Apple Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apple Inc.!
How to prepare for a job interview at Apple Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
