At a Glance
- Tasks: Support Apple Ads operations and provide top-notch client support.
- Company: Join Apple, a leader in tech innovation and customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with global collaboration and career advancement opportunities.
- Why this job: Make a real impact in advertising while working with cutting-edge technology.
- Qualifications: Experience in Advertising Operations and strong communication skills required.
The predicted salary is between 28800 - 48000 € per year.
At Apple, we focus deeply on our customers\' experience. Apple Ads brings this same approach to advertising, helping people find exactly what they\'re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.
Overview
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.
Responsibilities
- Providing internal and external client support for Apple Ads systems and technical tools.
- Investigating and solving technical issues.
- Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
- Monitor, analyse, and report on support efforts to key internal partners.
- Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
- Coordinating ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
- Assist internal teams with policy enforcement and management efforts.
- Promote ongoing education for supported teams on internal tools and products.
- Develop support content and implement training for internal partners.
Qualifications
- Proven demonstrable experience in Advertising Operations or a similar customer support role.
- Previous experience in a customer support organisation focused on customer satisfaction.
- Fundamental knowledge of ad operations and ad delivery services.
- An ability to create and revise email communication quickly and articulate the message to partners.
- The ability to resolve challenges and prioritise workloads.
- The ability to work independently and with a team in a dynamic fast-paced environment.
- You are well organised, with exceptional attention to detail.
- Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus.
- Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely.
Preferred Qualifications
- The flexibility to work with others in multiple time zones.
- You excel in a dynamic environment and function effectively in the context of ambiguity.
Platform Operations Business Specialist in City of Westminster employer: Apple Inc.
At Apple, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee growth and development. As a Platform Operations Business Specialist, you will be part of a dynamic team dedicated to enhancing customer experiences while enjoying comprehensive benefits, ongoing training opportunities, and the chance to work with cutting-edge technology in a globally recognised company. Our commitment to diversity, inclusion, and respect for individual contributions makes Apple an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Business Specialist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Apple or in similar roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Apple Ads and its operations. Understand their values and how they integrate advertising into user experiences. This will help you connect your skills to their mission.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in customer support or ad operations. We love hearing about real-life experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Platform Operations Business Specialist in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Platform Operations Business Specialist role. Highlight your experience in Advertising Operations and customer support, showing how you can bring value to Apple Ads.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Demonstrate your ability to articulate messages effectively, as this will resonate well with us at StudySmarter.
Highlight Problem-Solving Abilities:We love candidates who can tackle challenges head-on! In your application, share examples of how you've resolved technical issues or improved processes in previous roles. This will show us you're ready for the dynamic environment at Apple.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Apple Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of advertising operations and Apple Ads specifically. Understand how their technology integrates with services like the App Store and Apple News. This will show that you're not just interested in the role, but that you genuinely understand the business.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved technical issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few points on how you would communicate complex data to non-technical partners, as this will be crucial in your day-to-day tasks.
✨Demonstrate Team Spirit
Apple values collaboration, so be ready to talk about your experience working in cross-functional teams. Share how you've coordinated with different departments and how you advocate for customer needs, showing that you can thrive in a dynamic environment.
