Europe Regional Crisis Manager

Do you instinctively know when to take action? Do you excel in high-pressure situations? Then a career at Apple might be for you. As part of Apple’s Global Security team, you’ll safeguard our most valuable assets—our people and innovations. Working alongside a dedicated team, you’ll develop and implement crisis management strategies to protect Apple’s operations, employees, and assets across its facilities and global supply chain, ensuring resilience against emerging threats and disruptions.

You’ll also play a key role in Apple’s Crisis Management team, which follows a Prepare, Coordinate, and Respond approach to support colleagues and business operations during critical situations. Success in this role requires expertise in crisis management, tactical problem-solving, and strong stakeholder engagement.

• PREPARE: Deep knowledge of security risks, geo-political and/or natural disaster, across Europe. Experience developing proactive crisis response plans. Strong relationships with law enforcement, government agencies, and security professionals. Proven ability to design, implement, and test crisis response plans. Support the development of the Crisis Management Training Program and deliver crisis preparedness training across Europe to dedicated Crisis Response Teams (CRTs) both in person and virtually. Experience creating exceptional presentations and training materials to support crisis management initiatives. Skilled in delivering executive-level presentations and public speaking. Ability to assess and test local response capabilities and CRT readiness. Willingness to travel domestically and internationally.
• COORDINATE: Partner with Apple business units to enhance Crisis Management (CM) programs and support growth initiatives. Build relationships with senior stakeholders to integrate CM into business operations. Develop a comprehensive understanding of Apple’s assets across business units.
• RESPOND: Lead crisis response efforts in Europe and globally when needed. Provide clear, well-informed assessments and maintain composure under pressure. Make critical decisions in high-ambiguity situations. Lead Apple’s crisis response to various incidents, deliver situation reports, and guide teams through crisis response plans. Work with key stakeholders to drive effective resolutions. Quickly identify and assess risks to Apple during incidents. Brief cross-functional response teams and executives on unfolding situations and response actions. Communicate with Apple employees through appropriate channels during crisis events. Conduct post-incident reviews, assess decision-making effectiveness, and implement improvements.

Minimum Qualifications: Senior level of experience in crisis management or a related field. Extensive experience working with law enforcement or security vendors. Global perspective in addressing crisis challenges.

Preferred Qualifications: Proven ability to produce high-quality written work and presentations. Strong track record of delivering on commitments and acknowledging mistakes when necessary. Ability to distill complex information into clear, concise communication. Exceptional attention to detail and standards. Able to travel globally up to 50% of the time. Master’s degree preferred or equivalent experience in a related field.