At a Glance
- Tasks: Monitor customer flow, assist with safe deposit boxes, and maintain branch security.
- Company: Reputable bank in New York with a focus on customer service.
- Benefits: Competitive hourly wage, flexible hours, and a supportive work environment.
- Other info: Opportunities for growth and development in a friendly atmosphere.
- Why this job: Join a dynamic team and gain valuable experience in the banking industry.
- Qualifications: High school diploma and 6+ months of banking experience required.
The predicted salary is between 38500 - 46800 £ per year.
Salary range: $18.50/hr - $22.50/hr
Essential Duties & Responsibilities
- Stand on the banking floor at all times and observe customer traffic flow; maintain lines at teller windows and platform areas.
- Respond to customer inquiries and refer them to appropriate areas within the branch for detailed information or service.
- Report unusual situations or potential issues that were observed on the banking floor to branch management.
- Assist customers in the rental of new safe deposit boxes and/or the surrendering of existing boxes; refer all estate and legal safe deposit box matters to branch management.
- Verify signature on access ticket versus customer contract prior to granting customer access to a safe deposit box.
- Escort customer to the bank vault, remove safe deposit box from the nest and carry box to a coupon room.
- Inspect the coupon room to ensure that personal articles were not left behind and return the box to the nest in the presence of customer.
- Ensure that sufficient number of locks for safe deposit boxes are available on premises.
- May open the bank in the morning; close and lock bank doors at the end of business.
- Maintain security at branch by admitting only authorized persons before and after bank hours.
- Maintain vault area and depositor tables in a neat and orderly manner; replenish necessary supplies.
- Update records and perform data entry.
- Ensure current interest rates are properly posted and product literature is displayed in racks.
- Assist in changing the locks for customers who lost keys.
- May be required to perform light custodial duties, including but not limited to cleaning the banking floor to maintain a neat appearance; sweeping the sidewalk to remove litter and performing light snow removal during periods of inclement weather.
- May assist with the opening and or closing of the vault.
- Adhere to Bank Code of Conduct.
- Perform other duties as requested.
Skills, Education, & Experience
- High school diploma or GED required.
- 6+ months working in a bank setting.
- Knowledge of policies and procedures related to daily safe deposit operations.
- Must possess basic computer skills.
- Knowledge of bank security procedures including alarms and surveillance cameras.
- Display strong interpersonal skills when interacting with customers.
- Demonstrated ability to identify potential security issues and provide a resolution in a timely manner.
- Display courteous and friendly behavior.
- Ability to lift and carry safe deposit boxes weighing up to 10 lbs. from vault to coupon room.
- Ability to climb a step stool to remove safe deposit boxes from the nest.
- Must be able to work weekends and/or extended hours or at neighboring branch locations as needed.
- Mandatory training may require occasional travel.
Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Floor Person/Safe Deposit Attendant- East 161st Street employer: Apple Bank
As a Floor Person/Safe Deposit Attendant at our East 161st Street branch, you will be part of a dynamic team dedicated to providing exceptional customer service in a supportive and secure environment. We offer competitive pay, opportunities for professional growth, and a culture that values teamwork and respect, making it an ideal place for those seeking meaningful employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Person/Safe Deposit Attendant- East 161st Street
✨Tip Number 1
Get to know the branch! Before your interview, swing by the location and observe how things run. This will help you understand the flow of customer traffic and give you some great talking points during your chat with the hiring manager.
✨Tip Number 2
Show off your people skills! When you're chatting with potential employers, make sure to highlight your experience in dealing with customers. Share specific examples of how you've handled inquiries or resolved issues in the past.
✨Tip Number 3
Be proactive! If you notice any unusual situations while you're at the branch, mention them during your interview. This shows that you’re observant and ready to take action, which is key for a role like this.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Floor Person/Safe Deposit Attendant- East 161st Street
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Floor Person/Safe Deposit Attendant role. Highlight your relevant experience in banking and customer service, and don’t forget to mention any specific skills that match the job description!
Show Off Your Interpersonal Skills:Since this role involves a lot of customer interaction, let us see your friendly side! Use examples in your application that demonstrate how you've successfully handled customer inquiries or resolved issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for the job. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Apple Bank
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Floor Person/Safe Deposit Attendant. Familiarise yourself with tasks like observing customer traffic, assisting with safe deposit boxes, and maintaining security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Interpersonal Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will highlight your ability to connect with customers and maintain a friendly atmosphere.
✨Prepare for Security Scenarios
Given the importance of security in this role, be ready to discuss how you would handle potential security issues. Brush up on bank security procedures and think about how you would respond to unusual situations. This shows that you’re proactive and can think on your feet.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the seriousness of the banking environment. A smart appearance not only boosts your confidence but also shows that you respect the company and the role you’re applying for.
