At a Glance
- Tasks: Manage secure projects and services in defence and cyber security.
- Company: Join a specialist tech organisation with a focus on secure delivery.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in high-stakes environments while building strong relationships.
- Qualifications: Experience in service delivery within secure or government sectors is essential.
The predicted salary is between 60000 - 75000 € per year.
Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This is a customer‑facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes.
The Role
- Manage the successful delivery of secure customer projects and services
- Build and maintain strong customer and stakeholder relationships
- Drive service delivery, governance and reporting across multiple programmes
- Manage project scope, schedules, risks, budgets and resources
- Coordinate internal technical teams, third‑party suppliers and customer stakeholders
- Support delivery within Secure by Design and security‑focused environments
- Provide regular delivery updates to customers and senior stakeholders
- Identify and mitigate delivery risks and issues proactively
- Support continuous improvement across service delivery and operational processes
- Assist with customer engagement and pre‑sales support activities
Skills & Experience Required
- Previous experience within a Service Delivery Manager, Delivery Manager or Technical Project Management role
- Experience delivering services or projects within MOD, defence, government or secure environments
- Experience managing technical or software delivery teams
- Strong understanding of governance, risk management and service delivery processes
- Experience working within Agile and Waterfall delivery environments
- Commercial awareness and experience managing customer expectations
- Strong communication and organisational skills
- Experience using project management and collaboration tools including Office 365 and Atlassian products
- SC Clearance or eligibility to obtain clearance highly desirable
- Defence technology or cyber security sector experience
- Experience working with prime contractors or government customers
- Secure‑by‑Design or security‑focused delivery experience
- PRINCE2, Agile, ITIL or similar certifications
Information Technology Service Delivery Manager in Nottingham employer: Applause IT Recruitment
Applause IT is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the defence and cyber security sectors. With a strong focus on employee growth, we provide opportunities for professional development and the chance to work on impactful projects within secure environments. Our hybrid working model in Nottingham allows for flexibility while fostering a supportive community dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Delivery Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the defence and cyber security sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Understand their service delivery processes and be ready to discuss how your experience aligns with their needs. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’ve got loads of resources to help you prepare and stand out. Let’s get you into that Service Delivery Manager position!
We think you need these skills to ace Information Technology Service Delivery Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing secure projects and your understanding of governance and risk management. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in defence and cyber security. Share specific examples of how you've successfully delivered complex programmes in the past, and let us know why you want to join our team.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use your application to show how your experience with Agile, Waterfall, and project management tools like Office 365 and Atlassian products has prepared you for this role. We love seeing real-world applications of your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts and let us know you’re interested!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery in secure environments, especially within defence and cyber security. Familiarise yourself with relevant frameworks like PRINCE2 and ITIL, as well as the specific challenges faced in these sectors.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, particularly any experience managing complex technical programmes. Be ready to share specific examples of how you've successfully delivered projects, managed risks, and built strong customer relationships.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Remember, you’ll need to engage with both technical teams and non-technical stakeholders.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s current projects and their approach to service delivery. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
