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For Companies At a Glance
- Tasks: Support critical cloud and VoIP platforms in the care sector, ensuring 24/7 reliability.
- Company: Join a dedicated team making a difference in emergency communications.
- Benefits: Enjoy a company car, 25 days holiday, and flexible home-based work.
- Why this job: Be part of a vital role that impacts lives through technology.
- Qualifications: 2+ years in IT infrastructure with VoIP/SIP experience preferred.
- Other info: Participate in a 1-in-5 on-call rota for business-critical support.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.
As an Infrastructure Support Engineer Cloud & VoIP, you’ll work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications. This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.
The Role
- Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
- Support VoIP / SIP-based application environments used for emergency communications
- Migrate legacy on-premise platforms into cloud environments
- Provide remote and on-site technical support to diagnose and resolve incidents
- Maintain and upgrade Windows, Linux, network and application components
- Ensure infrastructure aligns with security, resilience and compliance standards
- Fully document systems, changes, incidents and resolutions
Technical Skills & Experience
- 2+ years’ experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
- Strong experience with Windows Server (2019–2022)
- Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
- Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
- Experience with Microsoft SQL Server, SSMS and writing SQL queries
- Scripting or automation experience (PowerShell, Bash, Python or similar)
- Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
- Strong troubleshooting, communication and documentation skills
- Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.
On-call rota (1 week in 5)
Company car
25 days holiday +
Infrastructure Engineer in Newcastle upon Tyne employer: Applause IT Recruitment
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to cloud and VoIP technologies. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for the interview like it’s the Super Bowl! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practice common technical questions too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Infrastructure Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Support Engineer role. Highlight your experience with cloud-hosted and on-premise environments, as well as any VoIP or SIP technologies you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your hands-on experience with Windows Server, networking knowledge, and any scripting or automation you've done. This is your chance to impress us with your expertise!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate a straightforward approach that gets straight to the point!
Apply Through Our Website: Finally, make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-hosted and on-premise infrastructure, especially VoIP/SIP technologies. Be ready to discuss specific platforms like 3CX or Freeswitch, and have examples of how you've deployed or managed these systems in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share real-life scenarios where you've diagnosed and resolved incidents. Highlight your approach to problem-solving, especially in high-pressure situations, as this role demands reliability and quick thinking.
✨Familiarise Yourself with Security Standards
Since the role involves maintaining compliance and security, be prepared to discuss how you've ensured that infrastructure aligns with security standards in previous roles. Mention any specific experiences with firewalls, VPNs, or network security.
✨Practice Your Communication Skills
As you'll be providing support both remotely and on-site, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to demonstrate how you document systems and changes clearly and concisely.
