At a Glance
- Tasks: Provide 1st and 2nd line IT support across various environments.
- Company: Join a well-established manufacturing business with a supportive team.
- Benefits: Competitive salary, career development, and exposure to diverse technologies.
- Other info: Friendly environment with opportunities for growth and learning.
- Why this job: Be part of a stable company while solving real tech problems.
- Qualifications: 2+ years in IT support and experience with Microsoft technologies.
The predicted salary is between 32000 - 40000 £ per year.
IT Support Engineer
Greater Manchester (Whitefield & Royton)
£32,000+ DOE
Full UK Driving Licence Required
Permanent | Full-Time
Join a Well-Established Manufacturing Business Supporting Critical Operations
We're looking for an IT Support Engineer to join an established internal IT team supporting users across office, warehouse and manufacturing environments. This is a varied, hands-on role where you'll provide 1st and 2nd line support, troubleshoot technical issues, support infrastructure projects and help maintain the smooth running of business-critical systems across multiple sites. If you enjoy solving problems, working directly with users and getting involved in a broad range of technologies, we'd love to hear from you.
What You'll Be Doing
- Providing 1st and 2nd line support to office, warehouse, factory and remote users
- Managing support tickets through to resolution
- Installing, configuring and supporting PCs, laptops, printers, scanners, mobile devices and IP telephony
- Supporting Microsoft 365, Azure and Intune environments
- Troubleshooting hardware, software, networking and connectivity issues
- Assisting with IT infrastructure improvements and business projects
- Working closely with users to deliver excellent customer service and support
What We're Looking For
- Minimum 2 years' experience within an IT Support, Desktop Support or 2nd Line Support role
- Experience supporting Windows 11 environments
- Microsoft 365, Azure and Intune experience
- Active Directory, Group Policy, DNS and DHCP knowledge
- Networking fundamentals including switches, VLANs, Wi-Fi and VPNs
- Experience supporting mobile devices (iOS & Android)
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills
Desirable Experience
- VoIP / IP Telephony
- VMware or Hyper-V
- Endpoint Security solutions
- Manufacturing, logistics, warehouse or industrial environments
- Linux, macOS or HCL Notes / Domino
Why Apply?
- Stable, long-term opportunity with a well-established business
- Exposure to a broad Microsoft technology stack
- Opportunity to work across infrastructure and support projects
- Friendly and supportive team environment
- Career development opportunities as the business continues to invest in technology
Interested? Apply now or contact me directly for a confidential discussion.
Support Engineer in Manchester employer: Applause IT Recruitment
Join a well-established manufacturing business in Greater Manchester, where you'll find a supportive and friendly team environment that values your contributions. With a focus on career development and exposure to a broad Microsoft technology stack, this role as an IT Support Engineer offers a stable, long-term opportunity to grow your skills while providing essential support across diverse operational settings. Enjoy the satisfaction of solving problems and making a real impact in a company that invests in its technology and people.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Greater Manchester. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your troubleshooting and support abilities. This can really make you stand out.
✨Tip Number 3
Practice your interview skills with friends or family. Focus on common IT support scenarios and how you'd handle them. Confidence is key when you're in front of potential employers!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team and support our users across various environments.
We think you need these skills to ace Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows 11 and Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. We love hearing about your problem-solving experiences and how you’ve helped users in the past.
Show Off Your Technical Skills:When filling out your application, make sure to mention all relevant technical skills, like your knowledge of Active Directory, DNS, and networking fundamentals. We’re keen on seeing how you can help us maintain our business-critical systems!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved technical issues. Think about specific challenges you faced, the steps you took to troubleshoot, and the outcomes. This will demonstrate your strong problem-solving abilities, which are crucial for an IT Support Engineer.
✨Communicate Clearly and Confidently
Since this role involves working closely with users, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you manage stakeholder relationships. This will highlight your ability to deliver excellent customer service.
✨Research the Company Culture
Take some time to learn about the company’s values and work environment. Understanding their approach to technology and support will help you tailor your answers to align with their culture. Plus, it shows that you're genuinely interested in being part of their team.
