At a Glance
- Tasks: Support critical cloud and VoIP platforms in the care sector, ensuring 24/7 reliability.
- Company: Join a forward-thinking company dedicated to emergency communications.
- Benefits: Enjoy a competitive salary, company car, bonus scheme, and generous holiday allowance.
- Other info: Home-based role with opportunities for career growth and professional development.
- Why this job: Make a real difference by maintaining vital systems that support emergency services.
- Qualifications: 2+ years in IT infrastructure with VoIP/SIP experience and strong troubleshooting skills.
The predicted salary is between 32000 - 40000 £ per year.
We're recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.
As an Infrastructure Support Engineer Cloud & VoIP, you'll work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications. This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.
The Role
- Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
- Support VoIP / SIP-based application environments used for emergency communications
- Migrate legacy on-premise platforms into cloud environments
- Provide remote and on-site technical support to diagnose and resolve incidents
- Maintain and upgrade Windows, Linux, network and application components
- Ensure infrastructure aligns with security, resilience and compliance standards
- Fully document systems, changes, incidents and resolutions
Technical Skills & Experience
We're looking for an Infrastructure Support Engineer (Cloud & VoIP) with a strong infrastructure background and exposure to VoIP or SIP technologies, including:
- 2+ years' experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
- Strong experience with Windows Server (2019–2022)
- Experience supporting Linux environments (Debian desirable)
- Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
- Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
- Experience with Microsoft SQL Server, SSMS and writing SQL queries
- Scripting or automation experience (PowerShell, Bash, Python or similar)
- Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
- Strong troubleshooting, communication and documentation skills
- Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential
Package & Benefits
- £40,000 – £50,000 base salary
- On-call rota (1 week in 5)
- Company car
- Bonus scheme
- 25 days holiday + bank holidays
- Laptop, mobile phone and comprehensive benefits package
This is an excellent opportunity for an Infrastructure Support Engineer (Cloud & VoIP) looking to work on meaningful, high-availability systems with long-term stability and progression. Click apply now to be considered.
Infrastructure Engineer employer: Applause IT Recruitment
Applause IT Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in East Birmingham, the company provides a supportive environment where Infrastructure Engineers can thrive, with opportunities to enhance their skills in critical IT infrastructure management while working on enterprise-scale projects.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Applause IT Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Applause IT Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Applause IT Recruitment!
✨Direct Apply to Applause IT Recruitment
Let's not forget to apply directly through the Applause IT Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Applause IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Applause IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Applause IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
