At a Glance
- Tasks: Provide 1st and 2nd line IT support across various environments.
- Company: Join a well-established manufacturing business with a supportive team.
- Benefits: Competitive salary, career development, and exposure to diverse technologies.
- Other info: Stable opportunity with excellent career growth potential.
- Why this job: Solve problems and make a real impact in a dynamic tech environment.
- Qualifications: 2+ years in IT support, experience with Microsoft 365, Azure, and strong troubleshooting skills.
The predicted salary is between 32000 - 40000 £ per year.
Join a well-established manufacturing business supporting critical operations. We're looking for an IT Support Engineer to join an established internal IT team supporting users across office, warehouse and manufacturing environments.
This is a varied, hands-on role where you'll provide 1st and 2nd line support, troubleshoot technical issues, support infrastructure projects and help maintain the smooth running of business-critical systems across multiple sites. If you enjoy solving problems, working directly with users and getting involved in a broad range of technologies, we'd love to hear from you.
What You'll Be Doing
- Providing 1st and 2nd line support to office, warehouse, factory and remote users
- Managing support tickets through to resolution
- Installing, configuring and supporting PCs, laptops, printers, scanners, mobile devices and IP telephony
- Supporting Microsoft 365, Azure and Intune environments
- Troubleshooting hardware, software, networking and connectivity issues
- Assisting with IT infrastructure improvements and business projects
- Working closely with users to deliver excellent customer service and support
What We're Looking For
- Minimum 2 years' experience within an IT Support, Desktop Support or 2nd Line Support role
- Experience supporting Windows 11 environments
- Microsoft 365, Azure and Intune experience
- Active Directory, Group Policy, DNS and DHCP knowledge
- Networking fundamentals including switches, VLANs, Wi-Fi and VPNs
- Experience supporting mobile devices (iOS & Android)
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills
Desirable Experience
- VoIP / IP Telephony
- VMware or Hyper-V
- Endpoint Security solutions
- Manufacturing, logistics, warehouse or industrial environments
- Linux, macOS or HCL Notes / Domino
Why Apply?
- Stable, long-term opportunity with a well-established business
- Exposure to a broad Microsoft technology stack
- Opportunity to work across infrastructure and support projects
- Friendly and supportive team environment
- Career development opportunities as the business continues to invest in technology
Interested? Apply now or contact me directly for a confidential discussion.
Locations
Support Engineer in Cheshire, Warrington employer: Applause IT Recruitment
Join a well-established manufacturing business in Greater Manchester, where you will be part of a friendly and supportive team dedicated to providing excellent IT support across various environments. With a focus on career development and exposure to a broad Microsoft technology stack, this role offers a stable, long-term opportunity for those looking to grow their skills in a dynamic setting. Enjoy the benefits of working in a collaborative atmosphere that values innovation and invests in its employees' professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your hands-on experience with technologies like Microsoft 365, Azure, and troubleshooting techniques.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on your problem-solving skills and be ready to explain how you would handle specific technical issues. We want to see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Support Engineer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows 11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve tackled challenges in previous roles. We love hearing about your problem-solving skills and customer service experiences.
Show Off Your Technical Skills:List out your technical skills clearly, especially those related to Active Directory, networking fundamentals, and mobile device support. We’re looking for someone who can hit the ground running, so make it easy for us to see what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved, the steps you took, and the outcome. This will demonstrate your strong troubleshooting abilities and give the interviewers confidence in your skills.
✨Communicate Clearly and Confidently
Since this role involves working closely with users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your excellent stakeholder management skills and your ability to provide top-notch customer service.
✨Research the Company Culture
Take some time to learn about the company’s values and work environment. Understanding their culture will help you tailor your responses and show that you’re a good fit for their team. Plus, it’ll give you a chance to ask insightful questions during the interview.
