At a Glance
- Tasks: Resolve IT issues and support users across multiple sites in a fast-paced environment.
- Company: Fast-growing e-commerce business with a focus on IT innovation.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with broad exposure to infrastructure and networking.
- Why this job: Kickstart your IT career with real-world exposure and impactful responsibilities.
- Qualifications: Basic IT support experience and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Kickstart your IT career in a high-growth tech environment. Looking to move beyond a basic helpdesk role? Join a rapidly scaling digital commerce business where you won’t just reset passwords — you’ll gain real, hands-on IT experience across infrastructure, users, and multi-site operations. IT is central to the company’s growth, and this role sits right at the heart of it.
Why This Role Stands Out
- Work across office + warehouse environments (rare early-career exposure)
- Support ~250 users across multiple sites
- Get hands-on with hardware, networks, and real-world troubleshooting
- Exposure to enterprise tech stack (Microsoft, networking, security)
- Join a company where IT demand is growing rapidly
- This role exists due to continued business growth, not replacement.
What You’ll Actually Be Doing
- Resolving IT issues across Windows 10/11, Office 365, and user environments
- Providing support via ticketing system, phone, and in-person
- Troubleshooting hardware, software, and connectivity issues
- Setting up new devices, users, and systems
- Supporting both on-site and remote users
- Documenting fixes and escalating complex issues
You’ll be the go-to IT problem solver across the business.
What They're Looking For
- Core Skills (Keywords for Search)
- IT Support / Service Desk / Helpdesk
- Windows 10 / Windows 11
- Microsoft Office 365
- Active Directory (desirable)
- Hardware & Software Troubleshooting
- User Support (on-site & remote)
- Ticketing systems (e.g., Jira)
You’ll Likely Be:
- Early in your IT career (1st line / service desk experience)
- A strong communicator who can explain tech simply
- Calm under pressure and good at prioritising issues
- Proactive, reliable, and customer-focused
The Environment
- Multi-site business (within ~7-mile radius)
- Mix of office + warehouse users
- Fast-paced, operationally critical IT environment
- Broad exposure across systems and users
You’ll gain experience many IT roles don’t offer at this level. This isn’t a static support role. You’ll build:
- Strong troubleshooting and diagnostic skills
- Exposure to infrastructure and networking
- Experience supporting real operational environments
- A solid foundation to progress into 2nd line / infrastructure roles
If you want a role where you learn fast, gain real experience, and grow your IT career, this is it.
Support Engineer in Burnley employer: Applause IT Recruitment
Join a dynamic and fast-growing e-commerce business that places IT at the core of its operations, offering you unparalleled exposure to both office and warehouse environments. With a strong focus on employee growth, you'll have the opportunity to develop your skills in troubleshooting, hardware, and networking while supporting a diverse user base across multiple sites. This is not just a job; it's a chance to kickstart your IT career in a supportive culture that values innovation and hands-on experience.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Burnley
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with people in the IT field. You never know who might have a lead on that perfect Support Engineer role.
✨Tip Number 2
Get hands-on experience! Volunteer for IT support roles or help friends and family with their tech issues. This will not only boost your skills but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Practice your interview skills! Mock interviews can help you articulate your experiences and show off your troubleshooting prowess. Remember, confidence is key when you're the go-to IT problem solver!
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals ready to kickstart their IT careers. Don’t miss out on the chance to join a fast-growing e-commerce business where you can really make an impact.
We think you need these skills to ace Support Engineer in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. Use keywords like 'IT Support', 'Windows 10/11', and 'troubleshooting' to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how your background makes you a great fit. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing real-world troubleshooting experiences that demonstrate your calmness under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Office 365. Be ready to discuss common troubleshooting scenarios, as this role is all about resolving IT issues. Familiarity with ticketing systems like Jira will also give you an edge.
✨Showcase Your Communication Skills
As a Support Engineer, you'll need to explain technical concepts in simple terms. Practice articulating how you would help users with their IT problems, whether in person or over the phone. Clear communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Ability
Prepare for situational questions that test your troubleshooting skills. Think of examples where you've successfully resolved IT issues, and be ready to walk through your thought process. Highlighting your calmness under pressure will impress interviewers.
✨Research the Company Culture
Understand the fast-paced environment of the e-commerce business you're applying to. Show enthusiasm for working in a multi-site operation and express your eagerness to contribute to the company's growth. This will demonstrate your alignment with their values.
