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- Tasks: Lead a team of support engineers and enhance service quality for SME clients.
- Company: A growing Managed Service Provider with a focus on innovation.
- Benefits: Hybrid working, ongoing training, and excellent benefits package.
- Why this job: Make a real impact in a leadership role while developing your skills.
- Qualifications: Strong understanding of ITIL principles and experience with ConnectWise.
- Other info: Join a dynamic team with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A growing Managed Service Provider is looking for a Technical Support Team Leader to oversee their Service Desk in Birmingham. In this leadership role, you will manage a team of support engineers, drive service improvements, and ensure high-quality technical support for SME clients. You will work directly with the Technical Director and must have a solid understanding of ITIL principles and experience with tools like ConnectWise. Enjoy a hybrid working pattern with ongoing training and excellent benefits.
Technical Support Team Lead (ITIL, MSP) - Hybrid in Birmingham employer: Applause IT Recruitment
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Lead (ITIL, MSP) - Hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with ITIL principles and tools like ConnectWise. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on leadership scenarios and how you've driven service improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Technical Support Team Lead (ITIL, MSP) - Hybrid in Birmingham
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've driven service improvements and managed support engineers in the past. Use specific examples to demonstrate your leadership style and successes!
Get Technical with ITIL: Since this role requires a solid understanding of ITIL principles, don’t shy away from showcasing your knowledge. Mention any relevant certifications or experiences that relate to ITIL and how you’ve applied these principles in real-world scenarios.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use keywords from the posting, like 'service desk', 'technical support', and 'ConnectWise'. This shows us you’ve done your homework and understand what we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL principles before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing service desks or support teams.
✨Familiarise Yourself with ConnectWise
Since the role involves tools like ConnectWise, it’s crucial to have a good understanding of how it works. If you’ve used it before, prepare specific examples of how you leveraged it to improve service delivery.
✨Showcase Your Leadership Skills
As a Technical Support Team Lead, you'll need to demonstrate your leadership abilities. Think of instances where you successfully managed a team, resolved conflicts, or drove service improvements, and be ready to share those stories.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare insightful questions about the company’s approach to service improvement and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
