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For Companies At a Glance
- Tasks: Provide top-notch technical support for CAD/CAM software and help users solve complex issues.
- Company: Established software company transforming creative designs into real products.
- Benefits: Up to £45,000 salary, hybrid work, 25 days holiday, and private healthcare.
- Why this job: Join a creative team and make a real impact with cutting-edge design tools.
- Qualifications: Experience in software support, strong troubleshooting skills, and excellent communication.
- Other info: Work independently in a supportive environment with great career growth opportunities.
The predicted salary is between 34000 - 42000 £ per year.
Technical Support Engineer – CAD/CAM Software
Hybrid (3 days on-site near Solihull)
£40,000 – £45,000 + benefits
Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts.
The Opportunity
You’ll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas.
Day to day, you’ll:
- Diagnose and resolve customer issues covering installation, licensing and workflow challenges
- Provide expert support via email, phone and remote tools
- Collaborate with the engineering team on bug fixes, testing and product feedback
- Maintain documentation and contribute to internal knowledge sharing
- Become the go-to expert customers rely on for quick, clear and professional technical help
This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving.
What You’ll Bring
- Proven experience supporting software products in a customer-facing role
- Strong troubleshooting and Windows application support skills
- Excellent written and verbal communication
- Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk
- Understanding of CAD/CAM, CNC, or design/manufacturing workflows
Desirable:
- Experience supporting 3D design, CNC, or engineering software
- Exposure to software testing, bug tracking or release validation
- Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools
What’s On Offer
- Salary up to £45,000, depending on experience
- Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common
- 25 days’ holiday + bank holidays
- 8% company pension, private healthcare and death-in-service benefit
- Supportive, creative environment where you’ll work directly with engineers building world-class software
If you’re passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we’d love to hear from you.
Technical Support Engineer - CAD/CAM in Balsall Common employer: Applause IT Recruitment
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - CAD/CAM in Balsall Common
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their products, especially in CAD/CAM. Be ready to discuss how your experience aligns with their needs and show off your problem-solving skills with real examples.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Technical Support Engineer role. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Support Engineer - CAD/CAM in Balsall Common
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology and problem-solving in your application. Share specific examples of how you've tackled complex software issues in the past, especially in CAD/CAM or similar fields.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with the role of a Technical Support Engineer, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and skills, as we appreciate clarity just as much as technical expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Applause IT Recruitment
✨Know Your Software Inside Out
Make sure you’re familiar with the CAD/CAM software and its features. Brush up on common issues users face and how to resolve them. This will not only show your technical expertise but also your commitment to helping customers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical approach to problem-solving.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. During the interview, focus on clear communication, as this role requires you to convey information effectively to customers who may not be tech-savvy.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Zendesk or Jira, be ready to discuss it. If not, do a bit of research on how these systems work and be prepared to explain how you would use them to manage customer support efficiently.
