Application Support Analyst

Job Title: IT Application Support Analyst

Location: Manchester area – full time on site

Employment Type: Permanent, Full-time (40 hours/week)

Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you\’ll play a pivotal role in supporting key business applications — primarily Business Central — while liaising with internal teams and external vendors to ensure smooth, efficient system operations.

As the IT Application Support Analyst, your responsibilities will include:

• Logging and resolving incidents, managing service requests, and supporting end users
• Supporting and maintaining Business Central and other business applications
• Monitoring system performance to ensure optimal uptime and functionality
• Contributing to system and process improvements
• Collaborating with third-party suppliers and internal teams
• Involvement in some hardware configuration and installation tasks

To be successful, you’ll need:

• Proven experience in an application support or IT systems role
• Business Central experience highly desirable
• Experience in a service desk/support environment
• Proficiency in Active Directory and desktop configuration
• Strong communication skills and a proactive approach
• Excellent problem-solving and organisational skills

If you’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.