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- Tasks: Support key business applications and resolve incidents in a dynamic retail environment.
- Company: Join a well-established retail organisation making an impact in the industry.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a team enhancing critical systems while developing your IT skills.
- Qualifications: Experience in application support, preferably with Business Central and strong communication skills.
- Other info: This is a permanent, full-time position based in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)
Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications — primarily Business Central — while liaising with internal teams and external vendors to ensure smooth, efficient system operations.
As the IT Application Support Analyst, your responsibilities will include:
- Logging and resolving incidents, managing service requests, and supporting end users
- Supporting and maintaining Business Central and other business applications
- Monitoring system performance to ensure optimal uptime and functionality
- Contributing to system and process improvements
- Collaborating with third-party suppliers and internal teams
- Involvement in some hardware configuration and installation tasks
To be successful, you’ll need:
- Proven experience in an application support or IT systems role
- Business Central experience highly desirable
- Experience in a service desk/support environment
- Proficiency in Active Directory and desktop configuration
- Strong communication skills and a proactive approach
- Excellent problem-solving and organisational skills
If you’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.
Application Support Analyst employer: Applause IT Recruitment
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Business Central and its functionalities. Since this role heavily involves supporting this application, having a solid understanding of its features will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your approach to resolving incidents during discussions can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the retail IT sector. Engaging with others in similar roles can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your experience with Active Directory and desktop configuration. Highlighting your technical skills in these areas will show that you are well-equipped for the responsibilities of the role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with Business Central. Use specific examples of how you've resolved incidents and supported end users in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as your proficiency in Active Directory and your problem-solving abilities, and explain how they align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on your experience in service desk environments and any specific achievements related to system performance monitoring or process improvements. Quantify your successes where possible.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Application Support Analyst.
How to prepare for a job interview at Applause IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Business Central and any other relevant applications. Be prepared to discuss specific instances where you've resolved issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles. Employers love to see a proactive approach, so think of situations where you identified issues before they escalated.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to liaise with both technical teams and end users.
✨Research the Company
Familiarise yourself with the retail organisation's operations and their use of technology. Understanding their business model will help you tailor your responses and show genuine interest in the role.
