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- Tasks: Support customers with technical queries and fault diagnosis in security systems.
- Company: Join a leading security solutions provider with over 70 years of expertise.
- Benefits: Enjoy competitive salary, 25 days holiday, bonuses, and health perks.
- Why this job: Be part of a modern team shaping the future of security technology.
- Qualifications: 2+ years in technical support; knowledge of security systems and IT required.
- Other info: Ongoing training and career development opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Engineer – Security Systems – Luton – Competitive Salary + Benefits
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?
We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.
As a Technical Support Engineer, you\’ll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You\’ll work across phone, email and remote platforms, with occasional on-site work once trained.
Key Responsibilities:
Deliver technical support via phone, email and remote tools
Maintain up-to-date product knowledge on hardware and software
Investigate and resolve escalated customer issues
Create and update technical support documentation
Attend client sites to resolve issues (after training)
Assist with system specifications and custom build panels
Collaborate with customer service, sales, and product teams
Contribute to testing of new products and root cause analysis
About You:
2+ years\’ experience in technical support or engineering
Background in physical security systems such as door entry, access control or CCTV
Strong knowledge of Microsoft Windows and IT systems
Excellent communication and customer service skills
Confident problem-solver, technically curious and methodical
Hold a full UK driving licence
Bonus if you have:
5+ years in the security systems sector
Experience delivering technical training
BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering
Why Apply?
Competitive salary
25 days holiday + bank holidays, increasing with service
Annual bonus and commission schemes
Pension scheme, life assurance, and health perks
Modern working environment in Luton
Ongoing training and long-term career development
Regular social and wellbeing events
Ready to make an impact in a company shaping the future of security? Click apply now
Technical Support Engineer employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in physical security systems, especially access control and CCTV. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the security industry through platforms like LinkedIn. Engaging with others can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific technical problems you've solved in previous roles. Being able to articulate your problem-solving process will showcase your skills and experience effectively during the interview.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your responses and show how your background aligns with their needs, making you a more attractive candidate.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and physical security systems. Emphasise your problem-solving skills and any specific technologies you've worked with, such as access control or CCTV.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and your ability to deliver exceptional customer service. Mention specific examples of how you've resolved technical issues in the past and your familiarity with the company's products.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially your knowledge of Microsoft Windows and IT systems. Also, mention any experience you have with training others, as this is a bonus for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Support Engineer.
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of physical security systems, access control, and CCTV. Be prepared to discuss specific technologies and how you've used them in past roles, as this will demonstrate your expertise and passion for the field.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with technical problems during the interview. Practice articulating your thought process when diagnosing issues, as this will highlight your methodical approach and confidence in solving complex problems.
✨Emphasise Communication Skills
Since the role involves delivering support via phone, email, and remote tools, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated technical information to non-technical customers in the past.
✨Demonstrate Team Collaboration
The job requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share examples of how you've successfully collaborated with customer service, sales, or product teams to resolve issues or improve processes.
