At a Glance
- Tasks: Manage secure projects in defence and cyber security, ensuring successful delivery and customer satisfaction.
- Company: Join a growing tech organisation focused on impactful secure programmes.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Opportunity for SC Clearance and professional growth in a collaborative team.
- Why this job: Make a difference in national security while developing your career in a dynamic environment.
- Qualifications: Experience in service delivery or project management within secure environments is essential.
The predicted salary is between 70000 - 70000 € per year.
Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes.
The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments.
The Role
- Manage the successful delivery of secure customer projects and services
- Build and maintain strong customer and stakeholder relationships
- Drive service delivery, governance and reporting across multiple programmes
- Manage project scope, schedules, risks, budgets and resources
- Coordinate internal technical teams, third-party suppliers and customer stakeholders
- Support delivery within Secure by Design and security-focused environments
- Provide regular delivery updates to customers and senior stakeholders
- Identify and mitigate delivery risks and issues proactively
- Support continuous improvement across service delivery and operational processes
- Assist with customer engagement and pre-sales support activities
Skills & Experience Required
- Previous experience within a Service Delivery Manager, Delivery Manager or Technical Project Management role
- Experience delivering services or projects within MOD, defence, government or secure environments
- Strong customer-facing stakeholder management experience
- Experience managing technical or software delivery teams
- Strong understanding of governance, risk management and service delivery processes
- Experience working within Agile and Waterfall delivery environments
- Commercial awareness and experience managing customer expectations
- Strong communication and organisational skills
- Experience using project management and collaboration tools including Office 365 and Atlassian products
- SC Clearance or eligibility to obtain clearance highly desirable
Desirable Experience
- Defence technology or cyber security sector experience
- Experience working with prime contractors or government customers
- Secure-by-Design or security-focused delivery experience
- PRINCE2, Agile, ITIL or similar certifications
This is an excellent opportunity to join a growing specialist technology organisation delivering impactful secure programmes across defence and government sectors. If this role sounds like a strong fit for your background, click APPLY NOW for immediate consideration.
Service Delivery Manager - Defence / Cyber Security employer: Applause IT Recruitment Ltd
Join a leading specialist technology organisation that prioritises employee growth and development while delivering impactful secure programmes in defence and cyber security. With a hybrid working model based in Nottingham, we offer competitive salaries, excellent benefits, and a collaborative work culture that values innovation and customer relationships. Our commitment to continuous improvement and professional development ensures that you will thrive in your role as a Service Delivery Manager, making a meaningful contribution to secure environments.
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Defence / Cyber Security
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and cyber security sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of governance and risk management. Be ready to discuss how you've successfully managed projects in secure environments. We want you to showcase your experience and make a lasting impression!
✨Tip Number 3
Tailor your approach for each application. Research the company’s recent projects and challenges in the defence sector. When you apply through our website, highlight how your skills align with their needs – it shows you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from the conversation. It keeps you fresh in their minds and shows your commitment!
We think you need these skills to ace Service Delivery Manager - Defence / Cyber Security
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing secure projects and customer relationships, especially within defence or cyber security environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant certifications like PRINCE2 or Agile that could set you apart from the crowd.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate your impact in previous roles, especially in managing risks and delivering projects successfully. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just click APPLY NOW!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of defence and cyber security. Understand the specific challenges and requirements of secure environments, as well as the latest trends in technology. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Stakeholder Skills
Since this role involves managing customer relationships, be prepared to discuss your experience with stakeholder management. Think of examples where you've successfully built strong relationships or resolved conflicts. This will highlight your ability to navigate complex customer dynamics.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to project delivery and risk management. Prepare by thinking through potential scenarios you might face in this role and how you would approach them. This shows your problem-solving skills and readiness for the job.
✨Demonstrate Continuous Improvement Mindset
The role emphasises continuous improvement across service delivery. Be ready to discuss how you've implemented improvements in past roles. Share specific examples of processes you've enhanced or efficiencies you've introduced, as this will resonate well with the interviewers.
