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For Companies At a Glance
- Tasks: Support critical cloud and VoIP platforms in the care sector, ensuring 24/7 reliability.
- Company: Join a leading company focused on emergency communications and infrastructure support.
- Benefits: Enjoy a competitive salary, company car, bonus scheme, and generous holiday allowance.
- Why this job: Make a real difference in emergency communications while advancing your tech skills.
- Qualifications: 2+ years in IT support with experience in Windows, Linux, and VoIP technologies.
- Other info: Home-based role with opportunities for career growth and professional development.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.
As an Infrastructure Support Engineer Cloud & VoIP, you will work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications. This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.
The Role
- Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
- Support VoIP / SIP-based application environments used for emergency communications
- Migrate legacy on-premise platforms into cloud environments
- Provide remote and on-site technical support to diagnose and resolve incidents
- Maintain and upgrade Windows, Linux, network and application components
- Ensure infrastructure aligns with security, resilience and compliance standards
- Fully document systems, changes, incidents and resolutions
Technical Skills & Experience
We are looking for an Infrastructure Support Engineer (Cloud & VoIP) with a strong infrastructure background and exposure to VoIP or SIP technologies, including:
- 2+ years' experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
- Strong experience with Windows Server
- Experience supporting Linux environments (Debian desirable)
- Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
- Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
- Experience with Microsoft SQL Server, SSMS and writing SQL queries
- Scripting or automation experience (PowerShell, Bash, Python or similar)
- Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
- Strong troubleshooting, communication and documentation skills
Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.
Package & Benefits
- 40,000 - 50,000 base salary
- On-call rota (1 week in 5)
- Company car
- Bonus scheme
- 25 days holiday + bank holidays
- Laptop, mobile phone and comprehensive benefits package
This is an excellent opportunity for an Infrastructure Support Engineer (Cloud & VoIP) looking to work on meaningful, high-availability systems with long-term stability and progression. Click apply now to be considered.
Infrastructure Support Engineer - Cloud & VoIP in North East employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer - Cloud & VoIP in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in cloud and VoIP technologies. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to infrastructure support and VoIP systems. Practice explaining your troubleshooting process clearly and confidently, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Infrastructure Support Engineer - Cloud & VoIP in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud and VoIP technologies. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting critical infrastructure in the care sector. Let us know what excites you about this role and how you can contribute.
Show Off Your Technical Skills: We’re looking for specific technical skills, so make sure to mention your experience with Windows Server, Linux, and VoIP technologies. If you’ve got scripting or automation experience, flaunt it!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-hosted and on-premise infrastructure, especially VoIP and SIP technologies. Be ready to discuss specific tools you've used, like 3CX or Freeswitch, and how you've tackled challenges in those environments.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved incidents in previous roles. Think about a time when you had to troubleshoot a critical issue under pressure, and be ready to explain your thought process and the outcome.
✨Demonstrate Your Communication Prowess
Since this role involves supporting customers, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical stakeholder, so keep it clear and concise.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling an on-call emergency. Think through how you would approach these scenarios, focusing on your decision-making process and prioritisation skills to ensure reliability and uptime.
