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- Tasks: Lead a team of support engineers and enhance service desk efficiency.
- Company: Dynamic Managed Service Provider based in Birmingham.
- Benefits: Competitive salary, healthcare, holiday leave, and ongoing training.
- Why this job: Make a real impact by improving support for SME clients.
- Qualifications: Experience in technical support and team leadership.
- Other info: Join a growing company with exciting career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. This leadership role involves managing a team of 10 support engineers, driving efficiency, and delivering high-quality support to SME clients. You will implement service improvements, manage ticket flow, and work closely with project teams.
The position offers a salary between £40,000 and £50,000, along with benefits such as healthcare, holiday leave, and ongoing training.
MSP Service Desk Lead – ITIL, AI Automation, Hybrid employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Service Desk Lead – ITIL, AI Automation, Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing teams and driving efficiency. Use specific examples to demonstrate how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for the interview by researching the company and its clients. Understand their needs and challenges, especially in the context of ITIL and AI automation. This will help you tailor your answers and show that you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace MSP Service Desk Lead – ITIL, AI Automation, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support teams and driving efficiency. We want to see how you've implemented service improvements in previous roles, so don’t hold back!
Showcase Your Leadership Skills: In your cover letter, give us a glimpse of your leadership style. Share examples of how you've motivated your team and improved ticket flow. We love seeing real-life stories that demonstrate your impact!
Highlight Relevant Experience: Since this role involves working with AI automation and ITIL practices, be sure to mention any relevant experience you have in these areas. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in managing service desks and improving processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams. Talk about how you've motivated your team of support engineers, resolved conflicts, and driven efficiency in past roles.
✨Demonstrate Your Technical Savvy
Familiarise yourself with the latest AI automation tools relevant to service desks. Be prepared to discuss how you can leverage these technologies to enhance support delivery and improve ticket flow.
✨Understand the Company Culture
Research the Managed Service Provider's values and culture. Tailor your responses to show how you align with their mission and how you can contribute to a positive work environment for your team.
