At a Glance
- Tasks: Provide 1st and 2nd Line IT support across multiple sites and assist with tech projects.
- Company: Established manufacturing business with a friendly, collaborative IT team.
- Benefits: Competitive salary, secure position, and opportunities for technical development.
- Other info: Genuine opportunities for career progression in a dynamic environment.
- Why this job: Work with modern Microsoft technologies and make a real impact on IT improvements.
- Qualifications: Minimum 2 years' experience in IT support and strong knowledge of Microsoft environments.
The predicted salary is between 31000 - 31000 £ per year.
A well-established manufacturing business is looking to appoint an experienced IT Support Engineer to join its internal IT team. This is an excellent opportunity for someone who enjoys a varied support role, providing both 1st and 2nd Line support while also getting involved in infrastructure improvements and technology projects. You'll support users across office, warehouse and manufacturing environments, ensuring business-critical systems remain operational.
If you're passionate about delivering excellent customer service and enjoy working across a broad Microsoft technology stack, we'd like to hear from you.
Key Responsibilities- Deliver 1st and 2nd Line IT support to users across multiple sites.
- Manage incidents and service requests through to successful resolution.
- Install, configure and maintain desktops, laptops, printers, scanners and mobile devices.
- Support Microsoft 365, Azure and Intune environments.
- Administer Active Directory, Group Policy and Windows Server.
- Troubleshoot hardware, software and networking issues.
- Support VPN, Wi-Fi, DNS and DHCP environments.
- Assist with IT infrastructure upgrades and business improvement projects.
- Maintain accurate documentation and asset records.
- Deliver a high level of customer service to users across the business.
- Minimum 2 years' experience in an IT Support, Service Desk or 2nd Line Support role.
- Strong knowledge of Microsoft Windows environments.
- Commercial experience with: Microsoft 365, Active Directory, Azure, Microsoft Intune, Windows Server, Group Policy, DNS & DHCP.
- Experience troubleshooting desktop, hardware and networking issues.
- Excellent communication and customer service skills.
- Ability to prioritise workload and manage multiple support requests.
- Full UK Driving Licence and access to your own vehicle.
- VMware or Hyper-V.
- VoIP / IP Telephony.
- Endpoint Security solutions.
- iOS & Android device management.
- Linux or macOS exposure.
- Manufacturing or industrial environment experience.
- Competitive salary with flexibility for the right individual.
- Secure permanent position with a well-established organisation.
- Exposure to modern Microsoft technologies including Azure and Intune.
- Opportunity to work on infrastructure and IT improvement projects.
- Friendly, collaborative internal IT team.
- Genuine opportunities for technical development and career progression.
If you're looking for a varied IT Support role where you'll work with modern technologies, support a diverse user base and have opportunities to develop your technical skills, we'd love to hear from you. Apply today for a confidential discussion.
Support Engineer in Manchester employer: Applause IT Recruitment Ltd
Applause IT Recruitment Ltd is an excellent employer for Java Developers, offering a dynamic and collaborative work environment in Altrincham, Greater Manchester. With a strong focus on employee growth, the company provides structured career progression, ongoing training, and the flexibility of hybrid working arrangements, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Applause IT Recruitment Ltd Recruitment Team
