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- Tasks: Lead a team of support engineers and enhance service desk efficiency.
- Company: A growing Managed Service Provider based in Birmingham.
- Benefits: Competitive salary, healthcare, holiday leave, and ongoing training.
- Why this job: Make a real impact by improving support for SME clients.
- Qualifications: Experience in technical support and team leadership.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
A growing Managed Service Provider based in Birmingham is seeking a Technical Support Team Leader to take charge of their Service Desk function. This leadership role involves managing a team of 10 support engineers, driving efficiency, and delivering high-quality support to SME clients. You will implement service improvements, manage ticket flow, and work closely with project teams.
The position offers a salary between £40,000 and £50,000, along with benefits such as healthcare, holiday leave, and ongoing training.
MSP Service Desk Lead – ITIL, AI Automation, Hybrid in London employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Service Desk Lead – ITIL, AI Automation, Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ITIL and AI automation. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you’ve successfully managed teams or improved processes. This will demonstrate that you’re ready to take charge of the Service Desk function.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace MSP Service Desk Lead – ITIL, AI Automation, Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership experience and any relevant ITIL or AI automation knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the MSP Service Desk Lead role. Share specific examples of how you've driven efficiency and managed teams in the past.
Showcase Your Team Management Skills: Since this role involves leading a team of support engineers, be sure to emphasise your experience in managing teams. Talk about how you've motivated others and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on ITIL principles and AI automation. Be ready to discuss how these concepts can improve service desk efficiency. Having specific examples from your past experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Show Leadership Skills
As a Service Desk Lead, you'll need to demonstrate your leadership abilities. Prepare to talk about how you've successfully managed teams before, resolved conflicts, and driven performance improvements. Think of specific situations where you made a positive impact.
✨Understand the Company Culture
Research the Managed Service Provider and understand their values and mission. Tailor your responses to align with their culture, showing that you’re not just a fit for the role but also for the team. This can really set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to service improvements or how they support ongoing training for their staff.
