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- Tasks: Support and troubleshoot applications for local government, ensuring smooth service delivery.
- Company: Join a dynamic Local Government Software division with a focus on innovation.
- Benefits: Home-based work, ongoing training, and a supportive team environment.
- Why this job: Make a real difference in public sector services while advancing your IT career.
- Qualifications: 3+ years in application support, strong Windows Server and database skills.
- Other info: Opportunity for professional growth and collaboration with a close-knit technical team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an experienced Application Analyst to join a Hosting Services team within a Local Government Software division. This home-based role (with occasional travel) is ideal for an IT professional who enjoys application support, troubleshooting, and delivering reliable hosted services to public sector customers.
You will be part of a close-knit technical team supporting hosted applications in Microsoft Windows environments, ensuring service continuity, minimising downtime, and maintaining high levels of customer satisfaction. The role suits someone who enjoys problem-solving, staying current with technology, and working in a service-driven environment.
This opportunity is particularly well suited to candidates with experience supporting Local Government systems, public sector infrastructure, or enterprise hosting platforms. Experience with local government software products or similar public sector solutions is highly desirable.
You will receive mentoring and ongoing professional development, enabling you to grow your expertise while supporting missionâcritical customer applications. You will also contribute to forward planning, service improvement, and the delivery of management information aligned to wider business objectives.
Key Responsibilities- Application Support & Expertise: Provide expert guidance, troubleshooting, and bestâpractice support for clientâserver and webâbased applications within a Windows Server environment.
- Incident & Escalation Management: Lead incident resolution and escalation processes, ensuring timely communication and highâquality updates to customers.
- Customer Onboarding: Collaborate with project management and delivery teams to ensure smooth and efficient onboarding of new hosting customers.
- Hosting Standards & Compliance: Maintain and enforce system build standards across hosted platforms and environments.
- Service Desk Collaboration: Work closely with Service Desk teams to provide effective secondâ and thirdâline application support.
- Service Improvement & Automation: Design and implement innovative solutions to improve service efficiency, automation, and reliability.
- Information Security: Adhere to security policies and procedures to protect customer data and hosted environments.
- Continuous Professional Development: Stay up to date with emerging technologies, tools, and industry best practices.
- Application Support Experience: At least 3 years' experience supporting clientâserver backâoffice and webâbased systems (Apache, IIS).
- Database Experience: Handsâon experience with relational databases, including Microsoft SQL Server and Oracle.
- Windows Server Knowledge: Strong understanding of Windows Server environments, including application hosting and support.
- Scripting & Automation Skills: Proven experience using scripting and automation tools such as SQL (queries, joins), PowerShell (automation, log analysis, troubleshooting), Python and/or VBScript.
- Infrastructure & Virtualisation: Knowledge of data centre environments, virtualisation, and administration using VMware.
- IT Service Management (ITIL): Experience working within an ITIL framework, including incident, problem, and change management.
- Networking Fundamentals: Understanding of TCP/IP, DNS, firewalls, and networking concepts to diagnose and resolve connectivity issues.
- Experience supporting Local Government or public sector systems.
- Previous work within hosted services or managed service environments.
- Familiarity with enterprise or local authority software platforms.
What's on Offer:
- Home-based working with occasional travel.
- Opportunity to support critical public sector and local government systems.
- Ongoing training, mentoring, and professional development.
- Collaborative, supportive technical team environment.
Apply today if you are an experienced Application Analyst or Application Support professional looking to progress your career within hosting services and local government software.
Application Analyst in London employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Application Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in local government software. Attend meetups or webinars, and donât be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your application support projects, troubleshooting successes, and any automation solutions you've implemented. This gives potential employers a tangible look at what you can bring to the table.
â¨Tip Number 3
Prepare for interviews by brushing up on common application support scenarios. Think about how you would handle specific incidents or customer onboarding challenges. Practising your responses will help you feel more confident and ready to impress!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Analyst in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Application Analyst role. Highlight your experience with client-server systems, Windows Server environments, and any relevant public sector work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your background makes you a great fit for our team. Donât forget to mention any experience with local government systems!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting abilities and how theyâve improved service efficiency in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Applause IT Recruitment Ltd
â¨Know Your Stuff
Make sure you brush up on your application support skills, especially in client-server and web-based systems. Familiarise yourself with Microsoft SQL Server, Windows Server environments, and any relevant scripting languages like PowerShell or Python. Being able to discuss your hands-on experience confidently will impress the interviewers.
â¨Showcase Problem-Solving Skills
Since this role involves troubleshooting and incident management, prepare to share specific examples of how you've resolved issues in the past. Think about times when you minimised downtime or improved service efficiency. This will demonstrate your ability to handle challenges effectively.
â¨Understand the Public Sector Landscape
Research local government systems and public sector infrastructure. Understanding the unique challenges and requirements of these environments will show that you're not just technically skilled but also aware of the context in which you'll be working. Itâs a great way to connect your experience to their needs.
â¨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and how they measure success in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
