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For Companies At a Glance
- Tasks: Provide hands-on IT support for office and warehouse users, resolving issues quickly.
- Company: Growing business in Coleshill with a dynamic IT team.
- Benefits: Competitive salary, healthcare benefits, and pension scheme.
- Why this job: Be the go-to IT support person and make a real impact on the business.
- Qualifications: Experience in IT support, strong Windows and Microsoft 365 skills required.
- Other info: On-site role with excellent opportunities for professional growth.
The predicted salary is between 28000 - 35000 £ per year.
We are recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment.
This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support.
The Role
As the IT Support Analyst, you will be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You will work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact.
Key responsibilities include:
- Providing on-site IT support across office and warehouse environments
- Windows desktop support (Windows 10/11)
- Microsoft 365 administration and user support
- Azure Entra (Azure AD) user and device management
- Heavy use of Microsoft Intune for device builds, imaging, and endpoint management
- Troubleshooting networking issues such as IP conflicts and connectivity problems
- Supporting hardware including PCs, laptops, printers, and label printers
- Supporting warehouse systems integrated with ERP and shipping processes
- Managing tickets via a service desk system and prioritising issues effectively
- Remote support for hybrid users using TeamViewer
- Working in line with security best practices, including MFA and Cyber Essentials Plus
What We Are Looking For:
- Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer
- Strong Windows, Microsoft 365, and Intune experience
- Good foundational networking knowledge
- Comfortable supporting both office and operational/warehouse users
- Able to work independently and hit the ground running
- A problem-solver with a strong customer-focused mindset
- ITIL v4 knowledge or certification is highly desirable
- Some exposure to Linux environments is beneficial but not essential
Working Arrangements
Location: Coleshill, Birmingham (on-site, 5 days per week)
Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available)
This role is on-site due to the nature of the warehouse and operational support required.
Salary & Benefits
Salary: £32,000 - £35,000 with some flexibility for the right experience
Pension scheme
Medicash cash plan after probation
Why Apply?
This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You will be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site.
If you are an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.
IT Support Analyst - Windows, M365, Intune employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - Windows, M365, Intune
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Birmingham. It’s a great way to meet potential employers and get your name out there. Plus, you never know who might have a lead on that perfect IT Support Analyst role!
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with hiring managers and recruiters. Share your expertise in Windows, M365, and Intune to showcase your skills and attract attention.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Be ready to demonstrate your problem-solving skills and how you handle user issues. Practising with a friend can help you feel more confident when it’s your turn to shine!
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals like you. Make sure to highlight your hands-on experience and customer-focused mindset in your application to stand out from the crowd.
We think you need these skills to ace IT Support Analyst - Windows, M365, Intune
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, M365, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Analyst role. Share specific examples of how you've resolved issues quickly and supported users in previous positions.
Show Off Your Problem-Solving Skills: In your application, mention instances where you’ve tackled tricky IT problems. We love candidates who can think on their feet and take ownership of challenges, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Windows, Microsoft 365, and Intune knowledge. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this role requires a hands-on approach to IT support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues quickly and effectively. Think about times when you took ownership of a problem and how your customer-focused mindset helped you succeed.
✨Familiarise Yourself with Networking Basics
Since you'll be dealing with networking issues like IP conflicts, it’s crucial to have a solid understanding of foundational networking concepts. Brush up on these topics so you can confidently answer any related questions.
✨Demonstrate Your Team Spirit
This role involves supporting both office and warehouse users, so be prepared to discuss how you work collaboratively in a team environment. Highlight any experience you have in similar settings to show you're a good fit for their culture.
