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- Tasks: Lead the lifecycle of IT services, ensuring they meet business needs and quality standards.
- Company: Join a global legal organisation with a strong UK presence and a collaborative culture.
- Benefits: Enjoy flexible hybrid working, competitive salary, and excellent career development opportunities.
- Why this job: Shape IT service delivery in a mature, high-performing environment focused on continuous improvement.
- Qualifications: 7+ years in IT Service Management, with strong ITIL v4 knowledge and leadership experience.
- Other info: Ideal for process-led leaders who thrive in governance and innovation-driven settings.
A global legal organisation with a strong UK presence is seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement.
You will work within a highly structured, ITIL-aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It is an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting.
What you will be doing:
- Lead the full lifecycle of IT services, ensuring scalability, sustainability, and alignment with business needs.
- Manage the Change and Release Management processes, including facilitation of Change Advisory Board (CAB) meetings.
- Oversee the service portfolio to ensure accuracy, strategic alignment, and business value.
- Coordinate and support service transitions, working across technical and non-technical teams.
- Collaborate with internal and external stakeholders to ensure service quality, compliance, and performance.
What we are looking for:
- Significant experience (7+ years) in IT Service Management roles, including 3+ years in leadership or managerial positions.
- Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management.
- Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy).
- Proven ability to manage services and teams in complex, matrixed environments.
- Confident stakeholder manager, capable of influencing at both operational and senior levels.
What is on offer:
- Flexible hybrid working with up to 40% remote.
- A professional, team-oriented culture that values continuous improvement.
- The opportunity to shape the way IT services are delivered across a major international business.
- Career development within a structured, process-driven IT function.
If you are a process-led IT leader who thrives in environments where governance and innovation go hand in hand, this could be the ideal next step in your career. Click Apply Now and let us set up a call.
IT Service Lifecycle Manager employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lifecycle Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 practices, especially in Service Design and Transition. Being able to discuss these concepts confidently during your interactions will demonstrate your expertise and alignment with the role's requirements.
✨Tip Number 2
Network with professionals in the IT Service Management field, particularly those who have experience in legal or regulated environments. This can provide you with insights into the specific challenges and expectations of the role.
✨Tip Number 3
Prepare to discuss your experience with enterprise ITSM tools like ServiceNow or BMC Remedy. Be ready to share specific examples of how you've used these tools to improve service delivery and manage change effectively.
✨Tip Number 4
Highlight your stakeholder management skills by preparing examples of how you've influenced decisions at both operational and senior levels. This will showcase your ability to navigate complex environments and drive service improvements.
We think you need these skills to ace IT Service Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management, particularly your leadership roles and familiarity with ITIL v4 practices. Use specific examples to demonstrate your skills in managing services and teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service delivery and your understanding of the role. Mention how your background aligns with the company's needs, especially in service governance and continual improvement.
Highlight Relevant Skills: In your application, emphasise your hands-on experience with enterprise ITSM tools like ServiceNow or BMC Remedy. Also, showcase your ability to manage stakeholder relationships and influence at various levels within an organisation.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by providing examples of how you've implemented changes in previous roles. This could include successful project outcomes or enhancements to service delivery processes.
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 practices, especially in Service Design, Transition, Change, and Release Management. Be prepared to discuss how you've applied these principles in your previous roles.
✨Demonstrate Stakeholder Management Skills
Prepare examples that illustrate your ability to manage relationships with both operational and senior stakeholders. Discuss specific instances where you influenced decisions or improved service delivery through effective communication.
✨Discuss Your Experience with ITSM Tools
Be ready to talk about your hands-on experience with enterprise ITSM tools like ServiceNow or BMC Remedy. Share how you've used these tools to enhance service management processes and improve efficiency.
✨Emphasise Continuous Improvement
Since the role focuses on continual improvement, come equipped with examples of how you've driven improvements in IT services. Discuss any metrics or outcomes that demonstrate the impact of your initiatives.
