IT Application Support Analyst

Job Title: IT Application Support Analyst Location: Manchester area – full time on site Employment Type: Permanent, Full-time (40 hours/week) Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you\’ll play a pivotal role in supporting key business applications – primarily Business Central – while liaising with internal teams and external vendors to ensure smooth, efficient system operations. As the IT Application Support Analyst, your responsibilities will include: Logging and resolving incidents, managing service requests, and supporting end users Supporting and maintaining Business Central and other business applications Monitoring system performance to ensure optimal uptime and functionality Contributing to system and process improvements Collaborating with third-party suppliers and internal teams Involvement in some hardware configuration and installation tasks To be successful, you\’ll need: Proven experience in an application support or IT systems role Business Central experience highly desirable Experience in a service desk/support environment Proficiency in Active Directory and desktop configuration Strong communication skills and a proactive approach Excellent problem-solving and organisational skills If you\’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now