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- Tasks: Lead a dynamic support team and enhance service delivery in a hybrid role.
- Company: A growing Managed Service Provider based in Birmingham.
- Benefits: Competitive salary, healthcare, holiday entitlements, and more.
- Why this job: Make a real impact by mentoring engineers and improving service quality.
- Qualifications: Experience in managing support teams and strong ITIL knowledge required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 40000 - 50000 £ per year.
A growing Managed Service Provider in Birmingham is looking for a Technical Support Team Leader to lead their Service Desk function. This hybrid role requires experience managing support teams, a strong grasp of ITIL principles, and excellent communication skills.
You will own ticket management, implement service improvements, mentor a team of engineers, and report directly to the Technical Director.
The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits.
Hybrid Service Desk Team Lead - ITIL & MSP employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Team Lead - ITIL & MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on sharing your experience with ITIL principles and team management. We want to see how you can lead and inspire!
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about how you would handle ticket management or implement service improvements, and share those examples with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the opportunity to join our growing team!
We think you need these skills to ace Hybrid Service Desk Team Lead - ITIL & MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support teams and your understanding of ITIL principles. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Team Leader position. Share your passion for mentoring and improving service delivery – we love to see that enthusiasm!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in managing support teams. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you mentored your engineers to overcome them. This will demonstrate your capability to lead the Service Desk function.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and ideas.
✨Be Ready to Discuss Service Improvements
Think about any service improvements you've implemented in previous roles. Be prepared to share these examples and the impact they had on the team and the overall service delivery. This will highlight your proactive approach and problem-solving skills.
