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- Tasks: Provide 1st line IT support and troubleshoot hardware and software issues.
- Company: Join a fast-growing tech company with a supportive team culture.
- Benefits: Competitive salary, structured training, and clear career progression.
- Other info: Mentoring and exposure to a wide range of technologies await you.
- Why this job: Kickstart your IT career and gain hands-on experience in a dynamic environment.
- Qualifications: Some IT support experience and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Burnley | Full-Time | £25,000-£30,000 + Benefits
Kickstart Your IT Career in a High-Growth Tech Environment
Are you early in your IT career and looking for a role where you can learn fast, gain hands-on experience, and build a strong technical foundation? We're hiring a 1st Line Support Engineer to join a collaborative and fast-paced support team. This is an ideal opportunity for someone with strong fundamentals, curiosity, and great communication skills who wants to grow into a 2nd Line or specialist role over time.
What You'll Be Doing
- Acting as the first point of contact for IT support queries (remote & onsite)
- Troubleshooting issues across hardware, software, and user accounts
- Supporting Windows environments, Office 365, and basic networking issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers
- Delivering excellent customer service and user communication
What We're Looking For
- Some experience in an IT support role, internship, or helpdesk environment
- Understanding of:
- Windows OS
- Active Directory / user management
- Microsoft 365 (Outlook, Teams, etc.)
Desirable (Not Essential)
- IT certifications (e.g. CompTIA A+, Network+)
- Exposure to ticketing systems
- Basic networking knowledge (DNS, DHCP, TCP/IP)
What's in It for You
- Structured training and clear progression path
- Supportive team environment with mentoring
- Exposure to a wide range of technologies
Why Apply?
This isn't just another helpdesk role - you'll be joining a team that invests in early-career talent and gives you the tools to grow quickly.
If you're ready to take the next step in your IT career, apply today with your CV.
IT Support Engineer in Burnley employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Tailor your approach! When applying for roles, make sure to highlight your relevant experience and skills that match the job description. Show them you’re not just another applicant, but the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace IT Support Engineer in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any relevant experience in IT support, even if it's from internships or helpdesk roles, to show us you're ready to jump in!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear and concise language, and maybe even include examples of how you've successfully communicated with users in the past.
Demonstrate Your Problem-Solving Ability: We love candidates who can think on their feet! In your application, share specific examples of how you've tackled technical issues or challenges before. This will show us that you have the proactive attitude we're looking for.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and get you one step closer to joining our awesome team!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Microsoft 365. Being able to confidently discuss these topics will show that you have a solid foundation and are ready to tackle the role.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face as a 1st Line Support Engineer. Think about how you would approach issues with hardware or software and be ready to explain your thought process during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Demonstrating clear communication will highlight your customer-first mindset and ability to connect with users.
✨Ask Questions
Don’t hesitate to ask questions during the interview. This shows your curiosity and willingness to learn, which are key traits for someone looking to grow into a more advanced role. Plus, it helps you gauge if the company is the right fit for you!