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- Tasks: Lead a dynamic support team and enhance service delivery in a hybrid role.
- Company: A growing Managed Service Provider based in Birmingham.
- Benefits: Competitive salary, healthcare, holiday entitlements, and more perks.
- Why this job: Make a real impact by mentoring engineers and improving service quality.
- Qualifications: Experience in managing support teams and strong ITIL knowledge required.
- Other info: Join a vibrant team with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
A growing Managed Service Provider in Birmingham is looking for a Technical Support Team Leader to lead their Service Desk function. This hybrid role requires experience managing support teams, a strong grasp of ITIL principles, and excellent communication skills.
You will own ticket management, implement service improvements, mentor a team of engineers, and report directly to the Technical Director.
The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits.
Hybrid Service Desk Team Lead - ITIL & MSP in Birmingham employer: Applause IT Recruitment Ltd
Contact Detail:
Applause IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Team Lead - ITIL & MSP in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, make sure to highlight your experience with ITIL principles and team management. We want them to see how you can lead their Service Desk to success!
✨Tip Number 3
Prepare for the interview like it’s the big game! Research the company and think about how your past experiences align with their needs. Be ready to discuss specific examples of how you've improved service delivery or mentored team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Service Desk Team Lead - ITIL & MSP in Birmingham
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your experience in managing support teams. We want to see how you've led teams in the past and any specific achievements that demonstrate your leadership style.
Demonstrate Your ITIL Knowledge: Since this role requires a strong grasp of ITIL principles, don’t forget to mention any relevant certifications or experiences. We love seeing how you’ve applied these principles in real-world scenarios!
Communicate Clearly: Excellent communication skills are key for this position. When writing your application, keep it clear and concise. We appreciate straightforwardness and clarity, so make sure your points come across effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Applause IT Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in managing support teams. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you mentored your engineers to overcome them. This will demonstrate your capability to lead the Service Desk function.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or record yourself to refine your delivery. Remember, clarity is crucial when discussing technical issues.
✨Be Ready to Discuss Service Improvements
Think about any service improvements you've implemented in previous roles. Be prepared to share specific examples and the impact they had on the team and customer satisfaction. This shows that you're proactive and focused on continuous improvement.
