Senior Revenue Operations Manager (m/f/d)

Allow us to introduce ourselves. Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Your mission as a Senior Revenue Operations Manager:

We are looking for a Senior Revenue Operations Manager (m/f/d) to support our Revenue Operations team. In this role, you will be working in the revenue engine of our customer-facing teams. You will be responsible for our data model and data quality measures. Furthermore, you will set up and improve processes between our Customer Success, Research, Sales, and Marketing teams. This is your opportunity to fuel our growth, optimise team efficiency, and simplify day-to-day operations. In doing so, you’ll have a significant impact on Appinio and our overall success.

What you’ll be doing:

• You will map, design, and improve scalable workflows across the entire revenue funnel (Marketing, Sales, and CS) to eliminate friction.
• Lead complex initiatives from initial "ambiguous problem" to final implementation, managing competing priorities with a focus on high-impact results.
• Establish automated data quality measures and "health-check" reporting to ensure our CRM remains a trusted, single source of truth.
• Evaluate and optimise our ecosystem (HubSpot, Fathom, etc.) to ensure every tool provides clear ROI and supports the user's workflow.
• Build and maintain internal documentation to ensure the business stays lean and organised as we scale.
• Contribute to the RevOps roadmap from strategy to reality, diagnosing bottlenecks, managing end-to-end projects, and ensuring high-impact execution.
• Serve as the primary point of contact for RevOps support, using incoming requests to identify recurring patterns and implementing permanent "root cause" fixes rather than just temporary patches.

You will thrive in this role if:

• You have a degree in Business Administration, Economics, Industrial Engineering, or a similar field.
• You have 5+ years of experience in Revenue Operations or related areas (GTM Operations Manager, Revenue Architect).
• You are an Architect: You love building in HubSpot—designing custom objects and data relationships that actually make sense for the business.
• You see the Big Picture: You understand how Marketing, Sales, and CS fit together and enjoy building the "glue" that connects them.
• You are a Builder: You’re happiest when you’re hands-on with tools and automation, creating processes that can scale as we grow.
• You love Data: You don’t just report numbers; you analyse pipelines and forecasts to tell leadership what’s actually happening.
• You hate Friction: You’re always looking for bottlenecks to fix and processes to simplify.
• You are a Planner: You’re comfortable with high-level strategy like quota setting and capacity planning to keep our growth on track.
• You lead Change: You know that "building it" is only half the job—you enjoy training teams and making sure new tools actually get used.
• You have Discernment: You know when to move fast and when to push back on a request to keep our systems clean and healthy.
• You’re fluent in English.

What’s in it for you?

• Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens.
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year.
• All the hardware you need and your own MacBook.
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space.
• Subsidised Urban Sports Club or ClassPass membership based on location.
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces.

This role will report directly to our Team Lead Business Intelligence.

Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.